General Click and Collect Information

Brown Thomas Click & Collect is a convenient and complimentary service which enables you to place an order online and collect from your nearest store, with no additional charge. See our full terms and conditions here.

To collect your order in-store, pick Click & Collect from the delivery options at checkout. Click & Collect is completely free of charge. Payment is authorised when you place your order online. Full payment is taken when your order is sent to your store for collection, with the exception of payment via gift card or loyalty points.

Click & Collect is currently unavailable for customers shopping in Sterling.

Don't worry, we'll let you know when your order is ready to be collected. We aim to have your order ready in up to 7 working days (excluding furniture and large electrical appliances), but out-of-stock items or late product deliveries can sometimes cause delays.
When it's ready to collect, make sure to bring along:

  • A copy of your ‘Ready for Collection’ email. You can print the document or show it on a phone or tablet.
  • Either the payment card you purchase the items with or photo ID (a driving license or passport)

If someone is collecting on your behalf, they must live at the same address as you. Along with the 'Ready for Collection' email and photo ID, they'll need to bring proof of address (a bill or bank statement).

If you can't collect your order when it is Ready for Collection, you must request this with the Customer Service team below.


Get in touch

By Live Chat 

You can talk with us via the ‘We are here to help’ button in the bottom right of the screen.

By WhatsApp 

Click here to get in touch with our Customer Service team via WhatsApp.

By Email

If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here

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