How long will My Click & Collect Order take to arrive in store?

We aim to have your order ready in up to 3-5 working days (excluding furniture and large electrical appliances), but out-of-stock items or late product deliveries can sometimes cause delays.
When it's ready to collect, make sure to bring along:

  • A copy of your ‘Ready for Collection’ email. You can print the document or show it on a phone or tablet
  • Either the payment card you purchase the items with or photo ID (a driving license or passport)

If someone is collecting on your behalf, they must live at the same address as you. Along with the 'Ready for Collection' email and photo ID, they'll need to bring proof of address (a bill or bank statement).

If your ready for collection email has not been received within the outlined time frame you can get in touch below.


Get in touch

By Live Chat 

You can talk with us via the ‘We are here to help’ button in the bottom right of the screen.

By WhatsApp 

Click here to get in touch with our Customer Service team via WhatsApp.

By Email

If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here

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