Can I exchange or refund a Brown Thomas Gift Card?

If purchased in-store, your gift card is non-refundable and may not be exchanged for cash. As per our Terms and Conditions.

If purchased online, your Gift Card orders may be returned and refunded in accordance with your legal rights. If you wish to cancel your gift card, written notice by email must be given within 14 days after the day an item is received.

Valid Brown Thomas gift cards may only be used as full or part payment for goods in Arnotts and Brown Thomas stores, BT2 stores, as well as online at brownthomas.com and arnotts.ie. Gift Cards do not have an expiry date and will remain valid for as long as there is a balance on them.

 

Get in touch

By Live Chat 

You can talk with us via the ‘We are here to help’ button in the bottom right of the screen.

By WhatsApp 

Click here to get in touch with our Customer Service team via WhatsApp.

By Email

If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here

14148755874451
Didn't find what you were looking for?
Submit a request

Was this article helpful?

0 out of 0 found this helpful