How do I redeem Brown Thomas Loyalty Points?
To spend your points, scan your Loyalty Card using the App or your physical card at the till or select Loyalty Points as a method of payment during the checkout process. You can use them for any purchase except gift cards or the purchase of alcohol. Points cannot be exchanged or redeemed for cash at any time.
On the 30th of September each year, the points earned in the previous year expire. For example, on the 30th September 2022, your unused points earned up to 31st December 2021 expire.
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