How do I redeem Encore Loyalty Points?

To spend your points, scan your Loyalty Card using the App or your physical card at the till or select Loyalty Points as a method of payment during the checkout process.

You can use them for any purchase, except gift cards or the purchase of alcohol. Points cannot be exchanged or redeemed for cash at any time.

On the 30th of September each year, the points earned in the previous year expire.

For example, on the 30th September 2024, your unused points earned from January 1st 2023–December 31st 2023 will expire.

Please note, Member Accounts must be registered in order to redeem Points.

Get in touch

By Live Chat 

You can talk with us via the ‘We are here to help’ button in the bottom right of the screen.

By WhatsApp 

Click here to get in touch with our Customer Service team via WhatsApp.

By Email

If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here

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