How long will it take for my points to appear on my Encore Loyalty account?

Allocation of Retrospective Points may take up to 30 days before points appear on your account. You  can avail of this service up to 14 days from the date of the transaction.

Double Points on Sustainable Edit may take up to 7 days for the additional points to be added to  your loyalty account.

Birthday Points may take up to 30 days for birthday points to be added to your loyalty account.

If the time above has passed and the points have not appeared on your account please contact us here

Get in touch

By Live Chat 

You can talk with us via the ‘We are here to help’ button in the bottom right of the screen.

By WhatsApp 

Click here to get in touch with our Customer Service team via WhatsApp.

By Email

If your query is not urgent, and you are happy to wait a little bit longer for a reply, get in touch via email here

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