Online Shopping Terms and Conditions
browse
Introduction
Brownthomas.com (the 'website') is owned and operated by Brown Thomas Arnotts Limited, an Irish retailer registered in Ireland with the company number 1407 and VAT number 8V56031J. Our registered office is located at 92 Grafton Street, Dublin 2 and our store is located at 12 Henry Street, Dublin 1.
References to ‘Brown Thomas Arnotts’ ‘Brown Thomas’, ‘we’, ‘us’ or ‘our’ are references to Brown Thomas Arnotts Limited.
These terms and conditions (the ‘terms’) govern the sale of goods and services through distance contracts between Brown Thomas Arnotts and you. By using the website or placing an order with us via our website, phone, email, Prommt or other remote communication methods, you accept and agree to be bound by these terms. We reserve the right to make changes to the terms at any time. Our new terms will be displayed on the website, and by continuing to use and access the website, you agree to the current terms.
Furniture purchases on this website are governed by specific furniture terms and conditions, which can be found here.
These terms are available in the English language only. Nothing in these terms will affect your statutory rights.
The website is controlled and operated in Ireland. Any terms concerning the usage of this website will be governed by the laws of Ireland and any dispute concerning use of this website will be determined exclusively by the Irish Courts.
For any further information regarding these terms, please visit our Contact Us.
Use Of Website
Member Account Password and Security
Registering and using the Brown Thomas website may involve you setting up an account and creating a password. We recommend that you use a unique password for our site. Please be aware that you are fully responsible for all activities that occur under your account and maintaining the confidentiality of your account and the password. We recommend that you exit your account at the end of each session.
You agree to immediately notify us of any unauthorised use of your account or misuse of the service.
Brown Thomas Arnotts will not be liable for any loss or damage arising from your failure to secure your account.
Content and Activity Prohibited
Be careful what you post, don’t post spam, harmful software, or anything illegal, hateful, or inappropriate. Don’t annoy others or break the rules. We reserve the right to edit any content you post and may block your access to the site at any time, for any reason, without warning.
You may use the website for personal, non-commercial purposes only. Please follow the terms or your access may be suspended, your account closed, and future orders refused.
Rules for Using the Site:
- Don’t share personal information like your phone number or address, unless it is necessary.
- Don't use proxy, ToR or VPNs to mask where you are accessing from, we will use additional security features to verify legitimate accounts.
- If you use fake accounts, we may close your accounts.
- We may use anything you post.
- We don’t have to publish anything you submit.
- By posting, you agree to follow these rules.
- You must not establish a link to this website to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you.
- Our website must not be framed on any other site, and you may not create a link to any part of this website other than the home page.
If you break the rules, we may issue a warning by email. If the behaviour continues we may block your account.
We reserve the right to edit or delete any post or account at any time. If you do not agree to these terms, please don’t post on the site.
Please do not:
- Download or modify the website under any circumstances.
- Disrupt or interfere with networks connected to the website.
- Gain or attempt to gain unauthorised access Algernon Group’s computer systems.
- Use the website for any unlawful purposes.
- Use data mining tools or similar methods.
- Use framing techniques to enclose the trademarks, logos and other proprietary content.
- Use meta tags or hidden text with our name or trademarks.
- Change, bypass, or remove any notices on the website (like copyright notices) or any security features.
- Scrape the website, (copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works from the website’s content).
Hyperlinks and Third-Party Sites
The website may link to third-party sites to provide services for your convenience. Please be aware that we do not control these third-party sites and aren’t responsible for their content. Using a third-party site may be subject to its own terms and conditions. Linking to a third-party site doesn’t mean we endorse it or its products/services.
Ownership, Protections and Use of the Website
Brown Thomas Arnotts owns this website and everything on it, including copyrights, trademarks, domain names, design rights, database rights, patents, and other intellectual property rights, whether registered or not, anywhere in the world.
You have the right to access and use the website. You don’t get any legal rights to the website or its content.
General
Brown Thomas Arnotts may change these terms at any time to reflect changes to the website, the needs of our customers, or business plans, or as required by law. If any of these terms are invalid or unenforceable, the remainder of these terms shall continue to have full force and effect.
Brown Thomas Arnotts reserves the right to amend, remove or vary the products/services and/or any page of this website at any time and without notice.
As a High Value Goods Dealer, Brown Thomas Arnotts and our concession partners have an obligation to ensure compliance with all governance and legislative acts / restrictions pertaining to Anti-Money Laundering, Sanctions, VAT Free, Tax Free. This also relates to any new sanctions that can come into force.
Online Orders
Order Cancellation Prior To Dispatch
If, for any reason, you wish to cancel any order you have placed and it has not been dispatched, please visit our Contact Us page.
It is our policy to try to process order cancellations immediately; however, it may not always be possible to stop an order from being dispatched. After dispatch our Returns & Exchanges Policy will apply. Please note that your right to return products does not apply to certain products as set out in our Returns & Exchanges Policy.
Occasionally items become unavailable due to many reasons including items being picked directly from store. We are very sorry if you receive an order confirmation email, followed by an email saying that an item is unavailable. In the unlikely event that we are unable to fulfil all items in your order, we will still send any other items you've ordered and adjust the total cost.
We may be unable to fulfil your order due to any one or more of the following non-exhaustive reasons:
one or more products in your order are unavailable;
we are unable to process payment for your order, or your chosen payment method has not been successful;
we have identified a pricing or product description error;
there is a system or procurement failure/failed customer validation checks;
you fail to meet our order eligibility criteria or have failed to comply with our terms.
If we are unable to accept your order, our customer service team will be in touch with you as soon as possible.
We reserve the right to cancel your order if we suspect that your order may be in contravention of any applicable law, including but not limited to any international sanctions in place. By placing an order on the platform, you hereby agree and warrant that you: (i) will not export or otherwise transport any products to Russia; (ii) will not make the products available for use in Russia; and/ or (iii) are not a person connected with Russia (being a person located in Russia, ordinarily resident in Russia or an association of any such person).
Eligibility to order
You must be over 18 years of age and:
provide us with your real name, contact information and payment details when creating an order;
provide us with a delivery address;
possess a valid payment method that works on our website.
Order Process
All orders placed on the website are subject to acceptance in accordance with the following:
You will be given the opportunity to confirm the details of your order, including your address and payment details, prior to completing your order.
When you place an order, we will send you an acknowledgement email to let you know that we have received your order. This is not an order confirmation or acceptance.
Acceptance of your order and the completion of the contract between you and Brown Thomas Arnotts will take place when your order has been dispatched. We will send you a confirmation email to confirm that your order has been dispatched for delivery. We reserve the right to dispatch multiple orders separately. This is confirmation and acceptance of your order.
A gift message facility is available on certain orders and is available for your own personal and strictly non-commercial use. We do not take any responsibility for the contents of messages communicated by you to a third party. Where you use this facility you agree that your message will not include any content that could be construed as defamatory, abusive, obscene, racist, offensive, harassing, threatening, vulgar or which could cause embarrassment or distress to any person. You agree not to impersonate any person, including but not limited to any of our employees or customers.
Unless otherwise agreed, your order will be delivered within 30 days of confirmation of your order. Where we are unable to deliver your order within this period, we reserve the right to cancel your order. Please note that special terms and conditions apply in relation to the delivery of furniture. Please see the furniture terms and conditions, which can be found here, or please visit our Contact Us page for further information.
Once you press the ‘Pay Now’/’Pay with PayPal’ button, you have given us permission to process your order as requested.
Please note when purchasing alcohol the transaction has been conducted in accordance with the Intoxicating Liquor Acts and the Publican’s Licence (ref: 1011136) in the name of Brown Thomas Arnotts Limited and attaching to The Restaurant situate on a portion of the Third floor of numbers 41, 42, 42 ½ and 43 Wicklow Street, Dublin 2 of The Brown Thomas Department Store, 85-95 Grafton Street, 38-46 Wicklow Street and 1-5 Clarendon Street, Dublin 2.
Prices, Payment and Charges
We take care to ensure products are priced correctly on our website, but occasionally pricing errors may occur. If we have made an error in the price of a product that you have ordered, our customer service team will contact you. You may have the option to reconfirm your order at the correct price (subject to availability), however Brown Thomas Arnotts is under no obligation to accept or fulfil an order for a product that was mistakenly advertised at an incorrect price.
Please note: prices for products on our website may change and offers may be withdrawn at any time. Brown Thomas Arnotts endeavours to ensure that all merchandise offered on the website is available at the same price in all our stores. However, from time to time we may offer additional discounts for purchases from Brown Thomas online that do not apply in stores, or vice versa. Additionally, items offered as sets on this site may not be offered as part of a set within stores and individual prices may apply. Please check the terms of the relevant offer.
All prices are inclusive of VAT (where applicable) at the rate appropriate and correct at the time of entering the information on to the system. Note that VAT is not displayed on any “Pre-Loved” products as they are sold under the VAT Margin Scheme via our partnership with Designer Exchange Limited.
Delivery costs are not included in the prices and will be charged in addition at checkout.
Should you choose to cancel or return products purchased in a promotion or at a discounted price, you will be refunded for the products at the price charged at the checkout. Please note: you are subject to our Returns & Exchanges Policy when returning products purchased in a promotion or at a discounted price.
Accepted Payment Methods
You can pay with Visa or Mastercard debit or credit cards, Apple Pay, PayPal or Klarna. You can also pay all or part of the purchase price with a Brown Thomas VISA Credit Card, a Brown Thomas/Arnotts gift card, or Brown Thomas/Arnotts Encore loyalty card points. Payments through the website are managed and operated by third party providers Adyen, Klarna and Paypal.
In order to minimise the risk of unauthorised access, your card details will be encrypted. Once we receive your order, we will make a pre-authorisation on your card in order to ensure that there are sufficient funds in order to complete the transaction. No charge will be made to your card until your order has been dispatched for delivery save for in the following instances:
a. there are mixed payment methods (e.g., gift card or loyalty card points) on the order, payment will be charged on all methods as soon as we confirm the order; or
b. long lead time orders, payment will be charged seven (7) days after we confirm the order.
By clicking on ‘Pay’, ‘Pay Now’, ‘Place Order’, ‘Pay with Apple Pay’, ‘Pay now with Apple Pay’, ‘Checkout’ ‘Continue’, the PayPal logo, or the Apple Pay logo you confirm that the debit or credit card is yours or that you are the legitimate holder of the gift card or loyalty card points. Debit cards or credit cards will be subject to verification and authorisation by your card issuer, but if your card issuer fails to authorise payment to us, we will not be liable for any delay or non-delivery and may not be able to form a contract with you.
If you pay using a Brown Thomas/Arnotts gift card, please retain your gift card that you have used for payment to facilitate any refunds you may require in the future.
Product Descriptions, Ingredients and Restrictions
We do not guarantee that the product images you see on our website are an accurate representation; occasionally, colours may differ from the images shown on the website due to your computer/device screen resolution or settings. For further information on products prior to making a purchase with us, please visit our Contact Us page.
The material displayed is provided by way of information only, except in relation to the description of products available to purchase online.
The information and materials contained in this website are provided without warranties of any kind, either express or implied, and save for our obligations regarding the product details, our liability is excluded to the fullest extent permissible under Irish Law.
We feature products that have been carefully selected for sale on the Brown Thomas website. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. Products are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
Substitutions will only be made with your prior consent. If a replacement product has a higher price, you will be liable to pay for the difference in price. If we are unable to contact you, we may cancel the whole order, or cancel the relevant parts and proceed with the transaction.
We cannot be liable for any reason if the Brown Thomas website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of or the entire Brown Thomas website.
We cannot be held liable for any allergic reactions in relation to the use or consumption of products.
Online Dispute Resolution
In accordance with the EU (Online Dispute Resolution for Consumer Disputes) Regulations 2015, the link to the EU Online Dispute Resolution platform is as follows: https://ec.europa.eu/consumers/odr/
If you wish to contact us electronically, including via e-mail, you can do so by visiting our Contact Us page.
Delivery
Delivery Carriers and Time
Deliveries will be carried out by third-party couriers.
Standard Delivery
Standard delivery services to the Republic of Ireland are provided by An Post, some exceptions apply. Please allow up to 5 working days for delivery.
Standard delivery services to Northern Ireland are provided by DPD, some exceptions apply. Please allow up to 5 working days for delivery.
Premium Express (DPD)
Order before 12pm for delivery within 1-2 business days.
Order after 12pm for delivery within 2-3 business days
Please note: orders raised on Friday after 12pm, Saturday, Sunday and Monday pre 12pm will be dispatched on Monday and delivered within 1-2 business days.
Deliveries take place from Monday to Friday, 8.30am to 6.00pm. Deliveries are not available on a Saturday or Sunday. During Bank holiday periods please allow an extra day.
Please note: your delivery may take longer during sale or other busy periods. We are unable to guarantee delivery earlier than this time frame but we will deliver without undue delay and in any event not later than 30 days after you receive an email confirming your order has been dispatched.
We will make every effort to deliver products within the estimated timescales. However, delays are occasionally inevitable due to unforeseen exceptional factors or events outside our control, for example extreme weather, a flood or fire. In such circumstances, Brown Thomas Arnotts shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Risk of loss and damage of products passes to you on the date when the products are delivered to you.
We currently deliver to the island of Ireland only.
You may receive your order in separate packages, from the same order.
If our delivery partner is unable to deliver your item, they will leave a delivery notification docket for you. This outlines all the information on how to collect the item(s). You can collect your item(s) from their local delivery units or they can arrange redelivery to the same or alternative address. All items for delivery in the Republic of Ireland can be tracked using the track & trace option on An Post.
Deliveries of furniture items ordered online (including BBQs) are governed by the furniture terms and conditions, which can be found here.
Same Day Delivery
This service is only available for deliveries in Dublin and this service may not be available for certain large items (including but not limited furniture and electrical items).
Same Day Delivery offers two delivery slots; 3pm - 7pm and 7pm - 11pm. Cut off times for these delivery slots are 4 hours prior; 11am for 3pm - 7pm slot and 3pm cut off for the 7pm -10pm slot. Delivery slots are subject to thresholds and may be increased or reduced at our discretion. Please be advised that certain products may be excluded from this service.
Nominated Day Delivery
This service is only available for deliveries in Dublin and this service may not be available for certain large items (including but not limited furniture and electrical items).
Orders must be placed before 3pm to arrive the next day using our Nominated Day Delivery service.
Nominated Day Delivery slots will deliver an order a minimum of 24 hours after and a maximum of 28 days post order on a day selected by the customer at time of order.
Our delivery partner will attempt to deliver twice, in the case that the order is undeliverable, the order will be returned to Brown Thomas Arnotts.
On occasion, we may experience delivery delays for reasons beyond our control. In those instances, our customer service team will contact you as soon as possible.
Proof of ID
For some orders, products may require proof of ID upon delivery.
Delivery Restrictions
Please note: we are unable to deliver certain products outside of Ireland (such as alcohol, beauty and fragrance, wood products, and perishable items). These restrictions are subject to change dependent on a number of factors, including local import restrictions.
Delivery Taxes & Duties
If you are shipping items internationally, you may need to pay import duties upon receipt of the products. Unfortunately, we have no control over these charges and we cannot advise on their amount. The payment of any such import duties or taxes is your responsibility. Before placing your order, please contact your local Customs office for further information and a ‘landed cost estimate’. Brown Thomas Arnotts is not responsible for items confiscated or delayed by local Customs authorities.
It is your responsibility to comply with all requirements imposed by the local Customs authority in relation to your order. This may include the provision of identification information in order to receive your order. Before placing an order, we recommend that you make yourself aware of local import duties or other requirements. We will not be liable or responsible if you breach any such laws.
Certain countries may also require other certification or information for your order to be delivered, which may delay your delivery. Please note: if we are unable to obtain the relevant documentation required for your delivery, we may need to cancel your order.
Large Electrical Appliance Delivery & Installation
Delivery of Large Electrical appliances is only available to the Republic of Ireland via a dedicated delivery service. Please allow up to 7 working days for delivery. Our supplier may contact you to arrange delivery to a time that suits your requirements. Brown Thomas Arnotts general delivery terms above apply.
If you are getting a new appliance delivered, we will take your old one back to be recycled under the Waste Electrical and Electronic Equipment Recycling scheme. However, you must ensure your old appliance is disconnected, clean and ready for the driver at the time of delivery.
Brown Thomas Arnotts offer a professional and convenient appliance installation experience across selected models. The option to add an installation service will be available on the website for qualifying models at an additional cost.
Upon delivery, our expert team will unpack and install your new model. We will test the product, connect to relevant pipes if required and ensure everything is in complete working order before departing. Your old appliance and packaging materials will be taken away, leaving the space as tidy as we found it. All appropriate packaging will then be recycled. Ahead of purchase and delivery, we would advise carefully measuring the intended space and clearing a pathway to the designated room for seamless installation and fitting. Please note that our installation service excludes gas appliances, as this must be carried out by a certified gas installer. Installation services are only available for models purchased with Brown Thomas Arnotts. All installations are on a like for like basis regarding positioning of electrics and plumbing. Installation must be purchased with a delivery service and only covers the installation of the purchased model.
If the installation cannot be completed due to any issue outside of our control, you will not receive any refund. We currently install appliances on a like for like basis where the new appliance fits into the space in the worktop left by the previous appliance. We will install your new appliance in any position that you choose as long as the services (power, water, waste, etc.) are already in situ. We do not plumb or cable new lines to the new location.
Click and Collect Orders
We offer a Click and Collect service at no extra charge to collect your order at certain Brown Thomas Arnotts locations. If Click and Collect is available for your order, this will be displayed at the checkout. Please note that Click and Collect is not available for all purchases or at all Brown Thomas Arnotts locations. Once you have selected Click and Collect as your delivery option and completed your order, we cannot re-direct your order to another location or address.
We will notify you when your order is ready to collect at your chosen Click and Collect location during the relevant store opening hours (please note that delivery timeframes are provided as an estimate only). Only you or a nominated contact can collect your order. The person you nominate must be someone who lives at your address.
If you are collecting your order yourself please make sure you bring the following documentation:
1. A copy of your ‘Ready for Collection’ email or show this document on your phone or tablet.
2. The payment card that you used to purchase the items, or photographic ID (a driving license or passport).
If someone collects on your behalf please make sure they bring the following documentation:
1. A copy of your ‘Ready for Collection’ email or show this document on phone or tablet.
2. A Photographic ID (a driving license or passport).
3. Proof of address (bill or bank statement).
You may also be permitted (at our discretion and subject to availability) to try on some or all of your items at the Click and Collect location (limited to fashion items only).
Payment authorisation is taken at the time you place your order, and full payment is taken when your order is sent to/picked from the store for collection; this will be before the order is collected.
We will keep your order at the Click & Collect area in-store for 7 days, from the date we send you a ‘Ready for Collection’ email. After this period we will contact you to either process a refund via your original method of payment or have the item(s) returned. If for any reason you are unable to collect your order when it’s ready please visit our Contact Us page to make an alternative arrangement.
Brown Thomas Arnotts shall not be liable for any losses or expenses suffered, or any disappointment caused by your failure to collect your order within the timeframes above, if you fail to provide appropriate documentation to collect your order, or if the fitting rooms are unavailable at the time of collection.
BT Plus
BT Plus is an online delivery subscription service of Brown Thomas Arnotts.
BT Plus gives you unlimited standard delivery for 12 months for an annual fee of €19.95, on all orders that you place using brownthomas.com.
BT Plus only covers outbound delivery of online orders, it does not cover returns. For details of our returns policy for online orders, please refer here.
In order to subscribe to BT Plus, you will need a registered Brown Thomas online account. You can create an account when making a purchase.
The start date of your BT Plus subscription will be the date on which you purchased it, after which, it will expire 12 months after this date. 10 days prior to the expiry date you will receive an email reminding you this service is due to expire. BT Plus does not automatically renew, meaning that once it has expired, should you wish to continue using BT Plus, you will need to purchase another subscription.
BT Plus is only available on one delivery address within an order, if you would like to send to multiple addresses within the same order only one Standard Delivery will be available for free with this service.
Delivery will be made by An Post in the Republic of Ireland.
Your BT Plus subscription is non-exchangeable and non-transferable.
Please note that BT Plus may not apply to certain brands or products, such as the purchase of Brown Thomas gift cards, large items, furniture or any express or delivery options. This service is only applicable to items delivered as standard delivery. Please note that the list of brands and/or products which are excluded from BT Plus subscription service may be subject to change. At the checkout process, you will be notified if the relevant brand or product is excluded from the BT Plus subscription service.
BT Plus is for personal use only and is not available for business, re-sale or wholesale purposes.
BT Plus cannot be bought as a gift for another person. It can only be used by the person who has purchased a BT Plus subscription. However, you can use your BT Plus subscription to deliver items that you have purchased from Brownthomas.com to your friends and family.
It is your responsibility to ensure your use of BT Plus is in accordance with these terms. Any breach of these terms by you will result in the termination of your subscription, for which, no refund will be given. Brown Thomas Arnotts, in its sole discretion, reserves the right to accept or refuse any request to subscribe to BT Plus.
By purchasing a BT Plus subscription, you accept these terms and you also accept that Brown Thomas Arnotts will hold your data for performance analysis of BT Plus. Further, you accept that Brown Thomas Arnotts may contact you to provide you with recommendations and information about BT Plus exclusive events and offers.
Brown Thomas reserves the right to change the price of a BT Plus subscription at any point, details of which shall be provided here. Please note that any changes to this price will not affect any current BT Plus subscription that you already have; however, once that has expired, should you wish to purchase a new subscription then the new pricing will apply.
Returns & Exchanges
Returns & Exchanges Policy
Online purchases can be refunded within 21 days of receiving your order. Products purchased online as part of a promotion can also be refunded within 21 days of receiving your order. If you wish to return promotional products for a full refund, you must also return all items that were included as part of the promotion, including any free gifts.
All returned products must be accompanied by the original receipt. Brown Thomas Arnotts shall not be responsible for any products until such products have been successfully returned to Brown Thomas Arnotts in their original packaging. It is your responsibility to ensure that the products are properly packed and that you receive proof of postage and tracking number from your chosen carrier or postal service. Please note returns through post will be charged at €4.95.
Nothing in this policy will impact your statutory rights.
Non-returnable items:
• unsealed, opened and worn items;
• made-to-measure, made-to-order, altered, or personalised;
• items that are not suitable for return for health protection and hygiene reasons, and which have been unsealed following delivery;
• all food items (including hampers);
• beauty products where packaging has been removed or unsealed;
• intimates, briefs, lingerie, underwear, swimwear, hosiery, and body contour apparel;
• bedding (including mattress protectors, duvets, duvet covers, sheets, pillows, pillowcases and pillow protectors);
• gift cards;
• seasonal products, Christmas decorations, and Christmas trees; and
• earrings and pierced jewellery; and
• paper carrier bags.
How To Return Or Exchange
Republic of Ireland
Option 1. Return An Online Order Via Post
· Step 1 Using the order form, please indicate which item(s) you would like to return and why.
· Step 2 Insert the form, along with item(s), in original packaging and secure tape.
· Step 3 Go to https://www.anpost.com/returns and follow the simple instructions.
· Step 4 Under the Retailer selection box, please select ‘Brown Thomas’ to ensure a fast refund. Please note, if you are returning an electrical item, you should select the 'Brown Thomas Electrical' option.
· Step 5 You will have the option to either print a returns label or schedule a pickup where the label will be provided by An Post upon collection.
· Step 6 You will receive a confirmation email from us upon receipt of your package and when your refund has been processed. Please note it may take up to 14 days for your items to reach us.
Option 2. Return Items To Store
• Online purchases must be returned within 21 days from when you received your order and be in a saleable condition. You may return most items purchased online to a Brown Thomas store along with the order confirmation email and dispatch invoice. Brand exclusions include but are not limited to Bottega Veneta, Christian Louboutin, Saint Laurent, Prada and Jimmy Choo. A fee may apply where the item(s) returned have diminished in value through handling the item beyond what is necessary to inspect the features and characteristics of the item.
Northern Ireland
· Step 1 Fill out the Returns Form included with your order and enclose it with your products. Pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure safe transit.
· Step 2 Go to dpd.ie/returns and follow the simple instructions on how to return your item(s). Please note, if you are returning an electrical item you should select the ‘Brown Thomas Electrical’ option. Fill out your details and print off the label and present the parcel at your local DPD drop off location. Your parcel will be returned to Brown Thomas Arnotts via the DPD network and you’ll have full tracking throughout the delivery journey.
· Please note it may take up to 14 days for your items to reach us.
Outside Island of Ireland
You will be responsible for the method, any cost incurred or risk in returning products from outside the island of Ireland.
Please note that special terms and conditions apply in relation to online furniture returns. Please see the online furniture terms and conditions, which can be found here or please visit our Contact Us page.
Vintage Watches with Dayt
The Brown Thomas Arnotts Returns & Exchange policy applies. However, please see below additional terms and conditions and procedures that apply to the return of vintage watches:
Vintage watches returns can only be processed in our Brown Thomas, Grafton Street store in Dublin. No postal returns.
In order to process your return/refund, all watches must undergo assessment by our team of horologists to ensure the original condition has been maintained. Please allow up to 10 days from the moment we receive your item back to complete this process.
All watches must be returned unworn, unaltered, in their original and unused condition, in their original boxes and with all paperwork (this includes warranties), parts and accessories to ensure any credit. “New and unused” means that there are no scratches, marks, or blemishes on the item; tags and protective stickers and factory plastic seals have not been removed; there are no signs of wear on the product or the case; and the product must not have been sized or altered in any way. Note that dings and scratches will happen even if a watch has only been worn for a few hours. We cannot accept a return of any item with any indication that it has been used.
Right Of Withdrawal
In addition to our general Returns & Exchange Policy and our Online Furniture Returns Policy, you have the statutory right to withdraw from your contract within 14 days, without giving any reason (subject to the exceptions listed below). Your right to withdraw from the contract expires 14 days from the day on which you acquire physical possession of the items.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract within 14 days after the day on which you received the items ordered. Please use the downloadable cancellation form available here. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the cancellation period has expired.
Effects Of Withdrawal:
We will refund all payments received from you, including the costs of our standard delivery option to the original delivery address, without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. We will use the same means of payment as you used for the initial transaction and this will not cause you any extra fees. We may withhold the refund until we have received the items back or you have supplied sufficient evidence of having sent back the items, whichever is earlier.
You must return the items to us at the below address without undue delay, and in any event no later than 14 days from the day on which we are informed about your decision to withdraw.
Brown Thomas Arnotts Limited
4th Floor
Customer Service
12 Henry Street
Dublin
D01 C3Y9
You will be responsible for any cost incurred or risk in returning products. You have a legal obligation to take reasonable care of the products while they are in your possession and you will be responsible for any diminished value of the items resulting from the handling of the items beyond that necessary to establish their nature, characteristics and functioning.
Exceptions To Right Of Withdrawal:
The right of withdrawal does not apply in certain circumstances. We have set out below those exceptions most likely to apply to purchases from the website:
contracts for the supply of products that are made to order, on the basis of your individual choice or decision (e.g. bespoke furniture items);
contracts for the supply of products that are clearly personalised;
contracts for the supply of sealed products that are not suitable for return for health protection and hygiene reasons, and which have been unsealed following delivery;
contracts for the supply of products that are inseparably mixed with other items after their delivery;
contracts for the supply of alcoholic beverages where the price is agreed at the time of conclusion of the contract;
contracts for products that are purchased in store.
Faulty Products
If you think there is something wrong with your products, please notify us as soon as you become aware of a potential issue with the product. You may either bring it into one of our stores or visit our Contact Us page.
Gift Cards
The Brown Thomas or Arnotts Gift Card (“Gift Cards”) is not a credit card, charge card, or cheque guarantee card.
Valid Gift Cards may only be used as full or part payment for products in Arnotts and Brown Thomas stores, BT2 stores, as well as online at brownthomas.com and arnotts.ie.
The balance of a Gift Card may be used until either it is fully depleted or the Gift Card has expired.
We are not responsible for lost, stolen, expired or damaged Gift Cards.
We cannot be held liable for any unauthorised use of lost or stolen Gift Cards prior to their cancellation. Please note: any balance transferred onto a new Gift Card will have the value of those unauthorised purchases deducted accordingly.
If you have a query about a Gift Card please Contact Us and we will be happy to assist.
Physical Gift Cards Purchased Online
Gift Cards are only available to purchase and redeem in Euro.
The maximum purchasing value of Gift Cards on our website is capped at €2,500. To purchase a Gift Card with a value that exceeds this amount, please visit our Contact Us page.
In accordance with our Returns and Exchanges policy, Gift Cards are non-refundable.
Your statutory rights are not affected.
E-Gift Cards
Sales of Brown Thomas/Arnotts eGift Cards are made, managed and fulfilled jointly by Hemingways Marketing Services Limited, a company registered in England and Wales with number 453174, VAT registration number 169725424, whose registered address is at Metcalfe House, 23H Kirkgate, Ripon, HG4 1PB, and Hemingways Marketing Services B.V., a company registered in The Netherlands with number 75406500 whose registered address is Concertgebouwplein 15 H, Amsterdam, The Netherlands. Please ensure you review the relevant terms and conditions relating to your order with Voucher Express. All purchases of e-Gift cards shall be subject to the following terms and conditions. This link will take you to a third-party site.
E-Gift cards are only available to be purchased in euro however they can be used as full or part payment for products in both Euro and GBP when shopping online.
On Demand
Dispatch and Shipping:
BT On Demand will ship all products from Brown Thomas Grafton Street located in Ireland. Shipping fees will vary depending on the destination, weight, and value of the product. The store will ensure that all products are dispatched within 48 hours of purchase.
VAT:
All products sold to customers within the EU will be subject to Value Added Tax (VAT) at the standard rate of Ireland. Customers outside the EU will not be charged VAT.
Customs Duties:
Customers outside the EU may be subject to additional customs duties and taxes upon delivery. BT On Demand is not responsible for any such fees and customers are advised to check with their local customs office for more information.
Returns:
BT On Demand offers a 21 day return policy for all products from the date of delivery. Customers are responsible for all shipping costs associated with this service, and products must be in their original condition.
Warranty:
Customers must contact Customer Service as soon as they notice any issue with their purchase. Personal Information: BT On Demand is committed to protecting the privacy of its customers and will never share or sell any personal information. All personal information is stored securely in compliance with relevant data protection laws.
Dispute Resolution:
In case of any disputes, customers are advised to contact the Customer Service team to seek resolution.
Payment Terms:
Customers will be required to pay for their orders at the time of purchase. Payment options will include major credit cards and debit cards. All payments will be processed in Euro (EUR).
Loyalty:
As part of using this service, customers will be registered for Brown Thomas Encore Loyalty.
*PLEASE NOTE BRAND EXCLUSIONS DO APPLY
Our Liability
The Brown Thomas website is available to all users “as is” without any representations or warranties of any kind, either express or implied. Brown Thomas Arnotts makes no representations, warranties or undertakings about any of the materials on this website (including without limitation their accuracy, their completeness or their merchantability, quality or fitness for any particular purpose) or any content of or information on any other website referred to or accessed by hypertext link or otherwise through this website or from which this website is referred to or accessed by hypertext link or otherwise.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the products.
We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Brown Thomas Arnotts shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website, the performance of the product purchased through the website, the conduct of other users of this website and/or facilities or services offered through this website even if Brown Thomas Arnotts has been advised of the possibility of such damages.
To the fullest extent permitted by applicable law, we will not be responsible to you for any delay or failure to comply with our obligations under these terms if the delay or failure arises from any cause beyond our reasonable control.
Brown Thomas Arnotts shall liaise on your behalf with a manufacturer or another guarantor regarding commercial guarantees, however we shall not be liable to you for any commercial guarantees given to you by a manufacturer of the purchased products or another guarantor.
You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms by you.
Other Important Terms
How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.
Why we contact you. We email customers who have registered with us, and consented to our email, about our latest products and special offers. If you prefer not to receive emails from us, you can click the ‘Unsubscribe’ link at the end of our emails.
We also email members of our loyalty programme with information related to the operation and administration of the programme. If you wish to update your details please call or email our Customer Service Team by using the “Contact Us” link, also in our email footers.
The personal information that you provide will be used by Brown Thomas Arnotts (and related Group Companies) to offer you an exceptional customer experience through keeping you informed about new products, services, events, promotions and other news.
We use carefully selected third parties from time to time to provide these services and some may be based outside of Ireland and the EU in countries such as the USA.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If any part of this contract is illegal or unenforceable, the rest of the contract will continue in force. Each of the paragraphs of these terms operates separately. If any of these terms are invalid or unenforceable, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
These terms are governed by Irish law and legal proceedings should be brought to the appropriate courts. You can bring legal proceedings in respect of the products in the Irish courts.
These terms constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Brown Thomas Arnotts. Any waiver of any provision of the terms will only be effective if in writing and signed by a Director of Brown Thomas Arnotts.