How do I use the online return portal? How do I return my online order? What is your return policy for goods purchased online? Can I exchange an item in My Order How much does it cost to return an item? Can I return my online purchase instore? Which items are not eligible for a refund? How will I receive my refund? An item I have purchased has become faulty How long will it take to process my refund? I have lost my invoice What is my right to withdraw?