How can I track my order?

To check the status of your order, log into your account on our website or app and navigate to ‘My Orders’. From there, select your order and click the tracking number for live updates from the courier. For guests, use the tracking link in your shipping confirmation email. Tracking info typically updates within 24-48 hours after dispatch. Should tracking details be missing or if your order is delayed, please contact us for assistance.

Steps to Track Your Order:

Log in to your account on our website or app.
Navigate to the ‘My Orders’ section.
Find the order you wish to track, and click on the tracking number provided.
You will be directed to the courier’s tracking page, where you can see real-time updates on your delivery.

What if I don’t have an account?

If you placed an order as a guest, you can track your order through the tracking link provided in your shipping confirmation email.

What if my tracking information isn’t available?

It can take up to 24–48 hours for tracking information to become available after your order has shipped. If your order was dispatched recently, please check again later. Should you still not see any updates, contact our customer service team for further assistance.

What happens if my order is delayed?

If your order is delayed, it could be due to several reasons, including:

Busy periods such as sales or public holidays
Unforeseen events like extreme weather conditions

Please check the tracking link for updates, or reach out to the courier directly. If your order hasn’t arrived after the expected delivery window, contact us for assistance.

Delivery Timeframes:

Republic of Ireland (ROI) Delivery

Standard Delivery: 5 working days, €5.95 An Post Click Here
Premium Express: 1-3 business days, €9.50 DPD Click Here
Same Day (Dublin only): Delivered in 3 pm - 7 pm or 7 pm - 11 pm slots, €15.00 Wheels We Deliver
Nominated Day (Dublin only): Select a day up to 28 days in advance, €13.50 Wheels We Deliver

Northern Ireland (NI) Delivery

Standard Delivery: 5 working days, £5.95 DPD Click Here
Premium Express: 1-3 business days, £8.00 DPD Click Here

Large & Medium Items

Medium Items: Up to 5 working days, €20 (ROI)
Large Items: Up to 7 working days, €24.99 (ROI) / £50.00 (NI)
Furniture: Delivery times vary by product, starting at €50 (ROI) / £50 (NI)

Please note that delivery timeframes may vary during peak periods or due to unforeseen circumstances such as public holidays or extreme weather conditions

Click & Collect:

Delivery Time: Orders are typically available for collection within 3–5 days.
Collection Notification: You will receive a ‘Ready for Collection’ email once your order is available for pickup.
Collection Requirements: Please bring your ‘Ready for Collection’ email and a valid ID to the store.