I received my order, but an item is missing—how do I report it?

If you’ve received your order but noticed that an item is missing, we’re here to help you resolve this as quickly as possible. Follow the steps below to report the missing item.

Steps to Report a Missing Item

1. Gather Your Order Information

   • Before reaching out, please have your order number and any relevant tracking details ready. If you have received multiple parcels, check your emails to ensure the missing item wasn’t shipped separately.
   • Review your dispatch confirmation emails for any indication that your order was split into multiple shipments.

2. Contact Our Customer Service Team

   • To report the missing item, contact our customer service team through one of the following methods:
     • Live Chat: Use the ‘We are here to help’ button on the bottom right of the screen.
     • WhatsApp: Get in touch with us here.
   • Be sure to provide your order number, a description of the missing item, and any tracking information available. This will help us investigate the issue efficiently.

3. Provide Supporting Information

   • If possible, include a photo of the items you did receive and the packaging. This helps us verify any packing or dispatch errors.

What to Expect Next

• Investigation: Our team will investigate the issue, including checking with our dispatch and delivery partners, to locate the missing item.