What should I do if my product arrives damaged?

We are committed to ensuring you receive your products in perfect condition. If your product arrives damaged, please follow the steps below to report the issue and get assistance.

Steps to Take if Your Product Arrives Damaged

1. Document the Damage

   • Carefully examine the product and note any visible damage. To help us understand the issue, please take clear photos of:
     • The damaged area(s) of the product
     • Any damage to the packaging
     • The barcode or label on the packaging, if available

2. Contact Customer Service

   • Reach out to our customer service team through Live Chat or WhatsApp. Please be ready to provide:
     • Your order number
     • A description of the damage
     • The photos of the damaged product and packaging
   • This information will help us expedite the resolution process.

3. Options for Resolution

   • Once we receive your report, we will review the information and offer a solution based on the item’s availability.
   • Our team will guide you through the next steps and keep you updated on the process.

Important Information

• Packaging: Please retain all original packaging until the issue is fully resolved, as the packaging may be needed for return or replacement purposes.
• Timeliness: Contact us as soon as possible after receiving the damaged item to ensure prompt assistance.