Reporting a Potential Issue with an Item You’ve Purchased

If you experience issues with a product you purchased that does not perform as expected, please follow the steps below to seek assistance and potentially resolve the problem.

1. Confirm Product Setup and Usage

• Check the Instructions: Verify that the product has been assembled or set up according to the instructions provided.
• Ensure All Components Are Properly Installed: Make sure any required batteries, attachments, or other components are securely in place and functioning.
• Review Safety Features: Certain products have built-in safety features. Ensure they are not accidentally activated, which may prevent the product from working.

2. Inspect for Potential Issues

• Examine the Product: Look over the product carefully for any signs of a potential fault, such as unusual noises, visible damage, or parts that are not working as intended.
• Document the Issue: Take clear, detailed photos or videos that capture the problem. These will be helpful for our team in understanding the issue and expediting support.

3. Contact Customer Service

• Reach Out via Live Chat or WhatsApp: Connect with our Customer Service team through one of our supported channels.
• Provide Essential Details:
  • Order Number or Proof of Purchase
  • Description of the Issue: Explain how the product is not working as expected.
  • Supporting Photos or Videos: Attach any documentation showing the problem, if available.
• What to Expect: Our team will evaluate the information and may ask additional questions. We aim to provide clear guidance on the next steps, which could include troubleshooting advice, repair options, or other solutions.