Cannot Reset Password for Encore Loyalty Account

If you're having trouble resetting your password for your Encore Loyalty Account, please follow these steps to resolve the issue:

1. Check Your Email for the Reset Link

• After requesting a password reset, you should receive an email with a link to reset your password. Please allow a few minutes for this email to arrive and check your spam or junk folder if it’s not in your inbox.

2. Ensure You’re Using the Correct Email Address

• Make sure you’re using the same email address associated with your Encore Loyalty Account. If you have multiple email addresses, try using the one you registered with.

3. Try the Password Reset Again

• Occasionally, the first reset attempt may not go through. If you haven’t received a reset email, try requesting it again on the login page by selecting "Forgot Password."

4. Check Email Security Settings

• In some cases, email providers may block automated emails. If you still don’t receive the reset link, check your email settings or reach out to your email provider to ensure they’re not filtering emails from us.

5. Contact Customer Service for Assistance

• If you’ve tried the above steps and still cannot reset your password, please contact our Customer Service team via Live Chat or WhatsApp. Our team can assist with further troubleshooting and, if necessary, manually reset your account.

Additional Notes

• For security reasons, password reset links expire after a set period. If the link you received has expired, please request a new one.
• Make sure your new password meets the required criteria, such as including uppercase and lowercase letters, numbers, and special characters.