Online Purchases Returns & Exchanges Policy

Online purchases can be refunded within 21 days of receiving your order. Products purchased online as part of a promotion can also be refunded within 21 days of receiving your order. If you wish to return promotional products for a full refund, you must also return all items that were included as part of the promotion, including any free gifts.

All returned products must be accompanied by the original receipt. Brown Thomas Arnotts shall not be responsible for any products until such products have been successfully returned to Brown Thomas Arnotts in their original packaging. It is your responsibility to ensure that the products are properly packed and that you receive proof of postage and tracking number from your chosen carrier or postal service. Please note returns through post will be charged at €4.95.

Nothing in this policy will impact your statutory rights.

Non-returnable items:

• unsealed, opened and worn items;
• made-to-measure, made-to-order, altered, or personalised;
• items that are not suitable for return for health protection and hygiene reasons, and which have been unsealed following delivery;
• all food items (including hampers);
• beauty products where packaging has been removed or unsealed;
• intimates, briefs, lingerie, underwear, swimwear, hosiery, and body contour apparel;
• bedding (including mattress protectors, duvets, duvet covers, sheets, pillows, pillowcases and pillow protectors);
• gift cards;
• seasonal products, Christmas decorations, and Christmas trees; and
• earrings and pierced jewellery; and

How To Return Or Exchange

Republic of Ireland
Option 1. Return An Online Order Via Post

· Step 1 Using the order form, please indicate which item(s) you would like to return and why.

· Step 2 Insert the form, along with item(s), in original packaging and secure tape.

· Step 3 Go to https://www.anpost.com/returns and follow the simple instructions.

· Step 4 Under the Retailer selection box, please select ‘Brown Thomas’ to ensure a fast refund. Please note, if you are returning an electrical item, you should select the 'Brown Thomas Electrical' option.

· Step 5 You will have the option to either print a returns label or schedule a pickup where the label will be provided by An Post upon collection.

· Step 6 You will receive a confirmation email from us upon receipt of your package and when your refund has been processed. Please note it may take up to 14 days for your items to reach us.

Option 2. Return Items To Store

• Online purchases must be returned within 21 days from when you received your order and be in a saleable condition. You may return most items purchased online to a Brown Thomas store along with the order confirmation email and dispatch invoice. Brand exclusions include but are not limited to Bottega Veneta, Christian Louboutin, Saint Laurent, Prada and Jimmy Choo. A fee may apply where the item(s) returned have diminished in value through handling the item beyond what is necessary to inspect the features and characteristics of the item.

Northern Ireland

· Step 1 Fill out the Returns Form included with your order and enclose it with your products. Pack your product carefully, preferably in the original box with the original packaging. If this is not possible, please pack to equivalent standards to ensure safe transit.

· Step 2 Go to dpd.ie/returns and follow the simple instructions on how to return your item(s). Please note, if you are returning an electrical item you should select the ‘Brown Thomas Electrical’ option. Fill out your details and print off the label and present the parcel at your local DPD drop off location. Your parcel will be returned to Brown Thomas Arnotts via the DPD network and you’ll have full tracking throughout the delivery journey.

· Please note it may take up to 14 days for your items to reach us.

Outside Island of Ireland

You will be responsible for the method, any cost incurred or risk in returning products from outside the island of Ireland.

Please note that special terms and conditions apply in relation to online furniture returns. Please see the online furniture terms and conditions, which can be found here or please visit our Contact Us page.

Vintage Watches with Dayt

The Brown Thomas Arnotts Returns & Exchange policy applies. However, please see below additional terms and conditions and procedures that apply to the return of vintage watches:

Vintage watches returns can only be processed in our Brown Thomas, Grafton Street store in Dublin. No postal returns.

In order to process your return/refund, all watches must undergo assessment by our team of horologists to ensure the original condition has been maintained. Please allow up to 10 days from the moment we receive your item back to complete this process.

All watches must be returned unworn, unaltered, in their original and unused condition, in their original boxes and with all paperwork (this includes warranties), parts and accessories to ensure any credit. “New and unused” means that there are no scratches, marks, or blemishes on the item; tags and protective stickers and factory plastic seals have not been removed; there are no signs of wear on the product or the case; and the product must not have been sized or altered in any way. Note that dings and scratches will happen even if a watch has only been worn for a few hours. We cannot accept a return of any item with any indication that it has been used.