How to Schedule a Parcel Pick-Up for Returns

For customers within the Republic of Ireland, you can schedule a parcel pick-up for returns using An Post’s convenient return service. Please note that returns via An Post incur a fee of €4.95. Here’s how to arrange a pick-up for your return.

1. Republic of Ireland - An Post Pick-Up

To arrange a return via An Post in the Republic of Ireland, follow these steps:

• Step 1: Visit the An Post Returns website.
• Step 2: Select ‘Brown Thomas’ from the retailer options to ensure your return is correctly processed. For returns of electrical items, choose the 'Brown Thomas Electrical' option.
• Step 3: Choose the option to schedule a pick-up, if available. An Post will collect the package from your location for added convenience.
• Step 4: If you have not printed a return label beforehand, the postal carrier will bring one upon collection.
• Step 5: Ensure your package is securely sealed and labelled, and hand it over to the An Post representative. A €4.95 return fee will apply for returns processed through this service. Retain any receipt or tracking number provided for your records.

2. Important Reminders for Scheduling a Pick-Up

• Secure Packaging: To ensure the safe return of your items, pack them securely in their original packaging, if possible. Items should be protected to avoid damage during transit.
• Labelling: Verify that the return label is properly attached if printed. Accurate labelling helps prevent any delays in processing your return.
• Proof of Collection: Retain any proof of collection or tracking number provided by An Post. This will allow you to track the return status and serves as verification of the return.