In-Store Terms and Conditions
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Introduction
These Terms and Conditions ("Terms") govern the sale of products and services by Brown Thomas Arnotts Limited, company number 1407 with registered offices at 92 Grafton Street, Dublin 2, Ireland (“Brown Thomas Arnotts”, "we", "us", "our") to consumers ("you", "your") in our physical retail locations. Please visit Our Stores for further location information. By purchasing products or services from us, you agree to these Terms. Please read them carefully before making a purchase.
Purchases
Ordering Process
You may select products or services from our available range in-store.
By making an offer to purchase product(s) or services from a Brown Thomas Arnotts store, you are making an offer to purchase the product(s) or services under these Terms.
We reserve the right to accept or reject your offer at our discretion.
Pricing
All prices are listed in Euro and include applicable taxes unless stated otherwise.
Prices are subject to change without notice, but any changes will not affect offers that have already been accepted.
In the event of a pricing error, we reserve the right to cancel your offer and refund any payment you have made.
Payment
Payment is due at the time of purchase.
You can pay with debit or credit cards, Applepay, Google Pay, or Pay by Link. You can also pay all or part of the purchase price with a Brown Thomas VISA Credit Card, a Brown Thomas/Arnotts gift card, a One4all gift card, or Brown Thomas/Arnotts Encore loyalty card points.
Card payments in store are managed and operated by third party providers Barclaycard and Worldpay.
In order to minimise the risk of unauthorised access, your card details will be encrypted. Once we register your transaction, we will make a pre-authorisation on your card in order to ensure that there are sufficient funds in order to complete the transaction. No charge will be made to your credit card until your transaction has been completed.
Where there are mixed payment methods on the transaction, payment will be charged on all methods as soon as the transaction is completed.
If you pay using a Brown Thomas/Arnotts gift card, please retain your gift card that you have used for payment to facilitate any refunds you may require in the future.
Products and services will only be provided upon receipt of full payment.
Delivery & Collection
Collection
Products purchased in-store may be collected immediately, subject to availability.
If products are not available for immediate collection, we will inform you of the expected availability date.
Delivery
Large Electrical Appliance Delivery & Installation
Delivery of Large Electrical appliances is only available to the Republic of Ireland via a dedicated delivery service. Please allow up to 7 working days for delivery. Our supplier may contact you to arrange delivery to a time that suits your requirements. Brown Thomas Arnotts general delivery terms apply.
If you are getting a new appliance delivered, we will take your old one back to be recycled under the Waste Electrical and Electronic Equipment Recycling scheme. However, you must ensure your old appliance is disconnected, clean and ready for the driver at the time of delivery.
Brown Thomas Arnotts offer a professional and convenient appliance installation experience across selected models. The option to add an installation service will be available on the website for qualifying models at an additional cost.
Upon delivery, our expert team will unpack and install your new model. We will test the product, connect to relevant pipes if required and ensure everything is in complete working order before departing. Your old appliance and packaging materials will be taken away, leaving the space as tidy as we found it. All appropriate packaging will then be recycled. Ahead of purchase and delivery, we would advise carefully measuring the intended space and clearing a pathway to the designated room for seamless installation and fitting. Please note that our installation service excludes gas appliances, as this must be carried out by a certified gas installer. Installation services are only available for models purchased with Brown Thomas Arnotts. All installations are on a like for like basis regarding positioning of electrics and plumbing. Installation must be purchased with a delivery service and only covers the installation of the purchased model.
If the installation cannot be completed due to any issue outside of our control, you will not receive any refund. We currently install appliances on a like for like basis where the new appliance fits into the space in the worktop left by the previous appliance. We will install your new appliance in any position that you choose as long as the services (power, water, waste, etc.) are already in situ. We do not plumb or cable new lines to the new location.
Returns & Exchanges
Returns & Exchanges Policy
We will exchange merchandise returned as sold and accompanied by the original receipt within 28 days of purchase, or refund within 14 days of purchase, once specific return requirements of the items are met* Some items have specific restrictions or exclusions.
Reduced priced merchandise may only be exchanged within 14 days from the date of purchase. Refunds will be issued to the original method of payment. Note, a gift receipt is not an original receipt. Merchandise accompanied by a gift receipt may be exchanged within 28 days.
Brown Thomas Arnotts shall not be responsible for products until such products have been successfully returned to Brown Thomas Arnotts in their original packaging.
Nothing in this policy will impact your statutory rights.
Non-returnable items:*
• Unsealed, opened and worn items;
• Made-to-measure, made-to-order, altered, or personalised items;
• Items that are not suitable for return for health protection and hygiene reasons, and which have been unsealed following delivery;
• All food items (including hampers);
• Beauty products where packaging has been removed or unsealed;
• Intimates, briefs, lingerie, underwear, swimwear, hosiery, and body contour apparel;
• Bedding (including mattress protectors, duvets, duvet covers, sheets, pillows, pillowcases and pillow protectors);
• Gift cards;
• Seasonal Products, Christmas decorations, and Christmas trees;
• Earrings and pierced jewellery; and
• Paper Carrier Bags.
Where a manufacturing fault is identified your statutory rights will apply.
Customers should be aware of our returns policy before making a purchase; when purchasing any item that cannot be returned for hygiene reasons or reduced-price merchandise, they should be advised to check our exchange policy before using or opening their purchases. Tags and stickers advising of this policy must be attached to the items.
How to return or exchange:
Items purchased in-store may be returned within 14 or 28 days, as appropriate, from the date of purchase. Please note merchandise must be accompanied by an original receipt or a digital receipt on the Brown Thomas App.
Please note that special terms and conditions apply in relation to returns of furniture purchased in-store. Please see the furniture terms and conditions for further information.
Faulty Products
If you think there is something wrong with your products, please notify us as soon as you become aware of a potential issue with the product. You may either bring it into one of our stores or visit our Contact Us page.
Gift Cards
Physical Gift Cards
The Arnotts or Brown Thomas Gift Card (“Gift Card”) is not a credit card, charge card, or cheque guarantee card.
Valid Gift Cards may only be used as full or part payment for products in Arnotts and Brown Thomas stores, BT2 stores, as well as online at brownthomas.com and arnotts.ie.
The balance of a Gift Card may be used until either it is fully depleted or the Gift Card has expired.
Brown Thomas Arnotts is not responsible for lost, stolen, expired or damaged Gift Cards.
We cannot be held liable for any unauthorised use of lost or stolen Gift Cards prior to their cancellation. Please note: any balance transferred onto a new Gift Card will have the value of those unauthorised purchases deducted accordingly.
Brown Thomas Arnotts reserves the right to decline any Gift Card which has not been validly activated according to our procedures.
The Gift Card is non-refundable and may not be exchanged for cash.
Any residual balance on the Gift Card following purchase of products will remain on the Gift Card while the Gift Card is valid, to apply towards future purchases.
Refunds for returns on purchases made using a Gift Card will be issued back onto the original Gift Card.
If you have a query about a Gift Card please Contact Us and we will be happy to assist.
Furniture
All furniture is supplied and delivered by third party suppliers. Third party suppliers of furniture in these terms refers to Rathwood.
The purchase and delivery of any furniture will be governed by the third party’s terms and conditions which are available at:
Preloved With Designer Exchange
Preloved with Designer Exchange is operated by Brown Thomas Arnotts on behalf of Designer Exchange Limited, with company number 517461 and its registered address at 35 Exchequer Street Dublin 2 (“Designer Exchange”, the “Partner”). The Partner is a private limited company in Ireland. Our Partner is a curator of preloved luxury handbags and accessories based in Dublin.
“Preloved Product” means Second Hand or Used Products and therefore will invariably show signs of use and may be missing supplementary items that may have been supplied when the product was sold "New", including but not limited to literature, boxes and dust bags.
By purchasing from Preloved with Designer Exchange Collection, you acknowledge that items will not be as new and will have an element of wear and tear. We endeavour to provide a full and concise assessment of condition along with a list of what is and is not included supplementary to the product.
At the point of purchase, we will share a copy of the above-mentioned assessment with you and ask you to sign two copies of same, one for you to retain and another which will be retained by us and filed for our records.
Our Partner uses an authentication software called Entrupy. Entrupy is the world’s first authentication solution for designer handbags. Entrupy is powered by artificial intelligence where they have built a complex detection algorithm that deciphers replicas from the real thing.
At the point of purchase, you will receive a certificate or letter of authenticity from our Partner.
Should you change your mind after your purchase, we offer a full refund within 14 days of purchase subject to the completion of a return authentication process. In addition to our general Returns & Exchanges policy, the following terms apply to the return of Preloved Products: Item(s) must also be in the same condition that it was sold in and returned with all tags attached and with all items it was supplied with, including the certificate or letter of authenticity and original receipt.
Upon return of the item(s), we require 48 hours to authenticate the item(s) with our partner, before processing the refund.
Agreed refunds will be processed in the same manner in which they were paid and in as swift a timeframe as possible.
Full Circle
Full Circle is operated by Brown Thomas Arnotts on behalf of Designer Exchange (the “Partner”). The Partner is a private limited company in Ireland. Our Partner is a curator of preloved luxury handbags and accessories based in Dublin.
Our Partner is a valuation expert based in Dublin who will be responsible for the Valuation Process, Inspection and decision to purchase. If purchased, our Partner will include your Product(s) within its curated pre-loved collections.
Please be sure to read, and make sure you understand, the Terms and Conditions prior to using The Full Circle Service. By using The Full Circle Service, you agree to be bound by the Terms and Conditions set out below.
"Brown Thomas Gift Card Terms and Conditions" means the Terms and Conditions which shall govern your use of the Brown Thomas Gift Card;
"Inspection" has the definition given to it at Clause 4.1 of the Full Circle Terms;
"Offer Email" means an email sent to you detailing if our Partner has decided to purchase the Product and if so, the Offer Price for the Product;
"Offer Price" means the value of a Brown Thomas Gift Card in Euro (€) that may be offered to you for the purchase of your Product;
"Product" means a Product offered for sale by you via the Full Circle Service;
"Product Submission" means the combined information as further detailed in Clause 2.3 of these Terms and Conditions;
"Product" means a Product offered for sale by you via the Full Circle Service;
"Product Submission" means the combined information as further detailed in Clause 2.3 of these Terms and Conditions;
"Purchase Confirmation Email" means an email sent by us to you which confirms your Product has been purchased and the Offer Price has been issued to you;
"Full Circle Service" means a buy-back service operated by Brown Thomas Arnotts on behalf of its Partner which facilities the potential purchase of a Product from you in accordance with these Terms and Conditions
"Full Circle Terms" means these Full Circle Service Terms and Conditions at section 9;
"Valuation Process" has the definition given to it at Clause 2.5 of these Terms and Conditions;
"We”, “us” or “Brown Thomas" means Brown Thomas Arnotts Limited (company number 1407). Please note, Brown Thomas Arnotts has instructed its Partner to: (a carry out the Valuation Process; and (b) carry out the Inspection of the Product. For the purposes of these Terms and Conditions, all references to “we”, “us”, or “Brown Thomas Arnotts”, will be taken to include any such third parties, including but not limited to the Partner.
"You" means a user of the Full Circle at Arnotts Service.
Your Product
All Product(s) offered for sale by You as part of The Full Circle Service shall be subject at all times to our approval.
As part of the approval process, you are required to complete a Submission Form in-store on The Full Circle Platform.
The Submission Form will require that you provide the following information:
a) Your full name;
b) Your contact details including your telephone number, address and email address;
c) Your country of residence. Please note we are currently only able to accept Product(s) from the EU;
d) Details of the Product, including but not limited to the Product’s brand, style, condition and size; and
e) Images of the Product, including specific images illustrating any damage to the Product and its overall condition (together the “Product Submission”).
You warrant to us that you are solely responsible for the Product Submission and that all information you submit to The Full Circle platform shall:
a) be true, accurate, current and complete;
b) not infringe the rights of any third party;
c) not contain anything libellous or otherwise unlawful, abusive or obscene nor constitute an invasion of privacy;
d) not violate any applicable laws, statutes or regulations.
The Product details shall be sent directly to our Partner who shall use the information provided by You to determine whether or not an offer for the Product should be made and the value of this offer (the “Valuation Process”). This will also be shared with The Full Circle Service team as part of the service offering.
Our Offer
Following the Valuation Process, we shall send you an Offer Email if our Partner has made an Offer Price.
Any Offer Price contained in the Offer Email shall be fixed and we will not accept any counteroffers made by You.
Upon receipt of the Offer Email, you shall have the option of accepting or rejecting the Offer Price.
If you communicate your acceptance of the Offer Price within fourteen days (starting from the date on which you received the Offer Email), this will indicate to us that you are willing to sell your Product to us at the Offer Price.
If you do not accept our Offer Price within fourteen days of receipt of the Offer Email, the Offer Price for your Product shall be automatically withdrawn. If you change your mind and wish to accept the Offer Price after we have withdrawn the Offer Price, you will need to resubmit your Product Submission. We shall not be bound by any previous Offer Prices for the same Product and any future offers may differ from the original Offer Price provided in accordance with Clause 3.1 of these Terms and Conditions.
Your acceptance of the Offer Price for the Product shall be deemed to have been communicated to us by way of response to the Offer Email. This acceptance of the Offer Price shall constitute final and irrevocable consent by You to sell the Product to Us and for Us to purchase the Product for the Offer Price.
We regret that we may not be able to provide an Offer Price for your Product in certain circumstances and we shall communicate this to you by email. Circumstances in which we may not be able to make an offer shall include, but not be limited to:
a) being able to determine the authenticity of the Product:
b) the condition of the Product is not suitable;
c) the Product is from a brand we don’t currently accept;
d) the Product is not a handbag we are currently only accepting handbags in The Full Circle Service; and/or
e) the Proterms-and-conditionsduct is not a style we are currently accepting.
Our Purchase Of The Product
Upon receipt of your Products, our Partner shall inspect the Product to ensure that it matches the description provided by You in the Product details, is in a suitable condition and is authentic (the “Inspection”). In the event that the Product is considered in our sole discretion to be in bad condition, severely damaged, counterfeit, is not as described in the Product details or as otherwise deemed unacceptable, the Product will be deemed unfit for purchase and must be collected by you within fourteen (14) days of being notified to you as unfit for purchase. In the event that the Product is not collected by you within fourteen (14) days, it will be assumed that you relinquish all rights to the Product and the Product will be disposed of.
If your Product passes the Inspection and we offer to purchase it, we shall send to you an Offer Email.
If you decline the Offer Price, we will arrange for the product to be returned to you at the address listed in the Product Submission and at our own expense.
9.5 Payment For The Product
After receiving communication of your acceptance to the Offer Price, we will issue you with a Purchase Confirmation Email which shall be confirmation of the transfer of title of the Product and send you a Brown Thomas gift card (the “Brown Thomas Gift Card”) within forty-eight (48 hours) to the address listed in the Product Submission. We shall issue the Brown Thomas Gift Card to the value of the Offer Price and all amounts shall be in Euro.
Please note that the Brown Thomas Gift Card can be used to purchase products and services at any of our Brown Thomas or Arnotts stores (including brownthomas.com and Arnotts.ie). The Brown Thomas Gift Card is subject to some exclusions (as further detailed in the Brown Thomas Gift Card Terms and Conditions) and cannot be refunded or exchanged for cash (except in accordance with your legal rights). Your use of the Brown Thomas Gift Card shall be at all times in accordance with the Brown Thomas Gift Card Terms and Conditions.
Warranties
In addition to the warranties you provided at Clause 2.4 of these Terms and Conditions, you warrant to us that;
a) you are over eighteen (18) years of age at the time of your use of the Full Circle service.
b) you have the all legal rights, title and interest to sell the Product you submit to the Full Circle Service and that the Product is free of all liens and encumbrances;
c) the Product is authentic and not counterfeit;
d) the Product is not stolen and/ or has not been acquired by fraudulent means;
e) the Product does not infringe any third-party intellectual property rights;
f) the Product does not contain: fur (including product trim), exotic skins (this includes all skin/leather not derived from cow/calf, sheep/lamb, pig, goat and water buffalo;) and any endangered species listed on CITES Appendix I or the EU Wildlife Trade Regulations Annex A; and
g) the Products is in a clean and hygienic condition, unsoiled and free of any infestations.
You agree to fully indemnify, defend and hold harmless Brown Thomas Arnotts, its officers, directors, employees, its Partner, Designer Exchange Limited and suppliers, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms and Conditions by you or any other liabilities arising out of your use of Full Circle.
9.7 Your Use Of The Full Circle Service
Full Circle Service is provided solely for your personal use and should not be used for any commercial purposes. As such, we have no liability to you for any loss of profit, business, business opportunity, business interruption or any other indirect losses.
You agree that you are and shall be personally responsible for your use of the Full Circle Service. If we determine that you are, or have been, engaged in activities which are unlawful, abusive, obscene, fraudulent, criminal, in contravention of these Terms and Conditions or constitute an invasion of privacy, we may deny your access to the Full Circle Service.
You must not establish any link to Full Circle Service to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you.
We may modify or withdraw The Full Circle Service temporarily or permanently, and we shall not be liable to you or any third party for any modification to, or withdrawal of, The Full Circle Service and you agree to use the Full Circle Service on this basis.
Data Protection
By using the Full Circle, you understand that we will collect, use, share, store and process your personal information in accordance with our Privacy Notice. Personal data collected is only used on connection with your Full Circle interactions and may be shared with partners as described for the provision of the service. Brown Thomas Arnotts fully respects the privacy of individuals who use the Full Circle Service. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy & Cookie policy.
GENERAL
We may change these Terms and Conditions at any time so please ensure you check the latest version. If you do not agree to any changes in these Terms and Conditions, we advise you to stop using and/ or withdraw your participation from the Full Circle Service.
If we make any material changes to the Full Circle Service, we will notify you via email or by notice on our website prior to implementation of the change. We shall take any continued use of the Full Circle Service following such notice as consent and acceptance of such change. If you do not wish to continue with the Full Circle Service following any material change, please Contact Us as soon as possible.
If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of the remainder of these Terms and Conditions which shall continue to have full force and effect.
We shall not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our, our agents, subcontractors, suppliers or our Partner’s reasonable control.
If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in other situations where you are in breach. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any clause of these Terms and Conditions. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of Brown Thomas Arnotts.
All text, graphics, photographs including all image rights, videos, logos, trademarks, artwork, sounds, music, user interfaces, visual interfaces and computer code on The Full Circle (the "Content") belongs to Brown Thomas Arnotts (or is licensed to Brown Thomas Arnotts). This Content includes, but is not limited to, the design, structure, selection, coordination, expression, "look and feel" and arrangement of it. The Content is protected by copyright, trademark and other intellectual property rights and you are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this Content in any way without Selfridges' prior written permission. 9.7 You acknowledge that these Terms and Conditions in electronic format shall have the same force and effect as an agreement in writing.
When using The Full Circle Platform, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information via telephone. For contractual purposes, you agree to this means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you comply with any legal requirement that such communications be in writing.
The Full Circle Service may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding The Full Circle Service and any transactions conducted on or through The Full Circle platform. These Terms and Conditions are governed by Irish law and are subject to the exclusive jurisdiction of the Irish courts.
Our Details
Brown Thomas is a trading name of Brown Thomas Arnotts Limited (company number 1407), a private company limited by shares, registered in Ireland under company number 1407, registered office 92 Grafton Street, Dublin 2. Registered VAT number 8V56031J.
Liability
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the products.
We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
To the fullest extent permitted by applicable law, we will not be responsible to you for any delay or failure to comply with our obligations under these terms if the delay or failure arises from any cause beyond our reasonable control.
Privacy
We collect and process your personal data in accordance with our Privacy Policy, which is available here.
Amendments
We may amend these Terms from time to time. Any changes will be effective immediately upon being posted on our website. Your continued purchase of products and/or services after such changes will constitute your acceptance of the new Terms.
Other Important Terms
This contract is between you and us. No other person shall have any rights to enforce any of its Terms.
If any part of this contract is illegal or unenforceable, the rest of the contract will continue in force. Each of the paragraphs of these Terms operates separately. If any of these Terms are invalid or unenforceable, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
These Terms are governed by Irish law and legal proceedings should be brought to the appropriate courts. You can bring legal proceedings in respect of the products in the Irish courts.
These Terms constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Brown Thomas Arnotts. Any waiver of any provision of the Terms will only be effective if in writing and signed by a Director of Brown Thomas Arnotts.