Order Arrived When I Wasn’t at Home: Can An Post Change My Delivery?

If you were not available when An Post attempted to deliver your order, don't worry — there are a few options to make receiving your order more convenient:

1. Missed Delivery Notice
   An Post should leave a delivery notice with instructions for arranging redelivery or collection at a local delivery unit. Follow the steps on this notice to select the best option for you.

2. Rearrange Delivery
   You may be able to reschedule the delivery to the same or an alternate address within a specified timeframe. Visit An Post's website and use the tracking number provided in your order confirmation to check if redelivery is possible.

3. Collection from An Post Location
   If redelivery isn’t convenient, you can collect your parcel from the local delivery unit listed on your missed delivery notice. Ensure you bring valid ID and the notice for easy retrieval.

4. Tracking and Assistance
   Use An Post’s Track & Trace tool to view the current status and options for your order. For additional help, An Post Customer Service is available to assist with delivery queries.

Need More Assistance?
If you’re still having trouble with your delivery, feel free to contact our Customer Service team through Live Chat or WhatsApp, and we’ll be happy to guide you.