Can someone else collect my Click & Collect order for me?

Yes, someone else can collect your Click & Collect order on your behalf — as long as they bring the correct documentation with them.

A copy of your ‘Ready for Collection’ email (printed or shown on their phone)
Their own photo ID
A document that shows your name and address (e.g. a recent utility bill or bank statement)

These details help us ensure the order is released securely.

Please note: We’re unable to release an order without this information, even if the person collecting knows you personally.