What items cannot be returned?

This article outlines the items that cannot be returned, whether purchased online or in-store. It is important to review these exclusions carefully before making a purchase, as returns will not be accepted for these categories under our Returns & Exchanges Policies.

Non-returnable items

The following items are not eligible for return or exchange:

• Unsealed, opened, or worn items

• Made-to-measure, made-to-order, altered, or personalised products

• Products unsuitable for return for health protection and hygiene reasons that have been unsealed after delivery

• All food items, including hampers

• Beauty products where packaging has been removed or unsealed

• Intimates, briefs, lingerie, underwear, swimwear, hosiery, and body contour apparel

• Bedding, including mattress protectors, duvets, duvet covers, sheets, pillows, and pillowcases

• Gift cards

• Seasonal products, such as Christmas decorations and Christmas trees

• Earrings and pierced jewellery

• Paper carrier bags

Important notes

• Responsibility for goods:
  Items are considered non-returnable even if unused once they fall within these categories.

• Sale notifications:
  Where relevant, customers are informed at the point of sale if an item is non-returnable, including via tags or stickers applied to the product packaging.

• Statutory rights:
  Your statutory rights remain unaffected where a product is proven to be faulty.