What items can’t be returned?

If you are wondering “What items can I not return to Brown Thomas?”, the following list explains the categories excluded from return for hygiene, safety, or customisation reasons. These rules apply whether the item was purchased in-store or online.

Non-returnable items

The following cannot be returned or exchanged:

• Unsealed, opened, or worn items

• Made-to-measure, made-to-order, altered, or personalised items

• Products unsuitable for return for health or hygiene reasons once unsealed

• All food items, including hampers

• Beauty products where packaging has been removed or unsealed

• Intimates, briefs, lingerie, underwear, swimwear, hosiery, and body contour apparel

• Bedding, including mattress protectors, duvets, duvet covers, sheets, pillows, and pillowcases

• Gift cards

• Seasonal products, including Christmas decorations and Christmas trees

• Earrings and pierced jewellery

• Paper carrier bags

Important notes

• Responsibility for goods: Items falling within these categories are considered non-returnable, even if unused.

• Statutory rights: Your statutory rights remain unaffected if a product is proven to be faulty.