How do I add a receipt to my Encore Loyalty account if I forgot to scan my card?
If you are asking “How do I add a receipt to my Encore Loyalty account if I forgot to scan my card?”, you can submit a manual request, though it is always best to present your card at the time of purchase.
What you need before submitting
A clear image of your Encore Loyalty card or the loyalty number shown in the Brown Thomas App
A full, clear photo of the original purchase receipt, showing the date, time, items purchased, and transaction details
How to submit your receipt
Go to the Brown Thomas receipt submission form. https://help.brownthomas.com/hc/en-ie/requests/new?ticket_form_id=8828814964252
Attach the required images (loyalty card and receipt).
Complete your name, email address, and any other requested details.
Submit the form — you’ll receive confirmation once it has been sent.
Processing times
Please allow up to 30 days for points to be reviewed and applied.
If points are not visible after this period, contact Customer Service via the Live Chat widget, providing your original submission details.
Important information
Receipts must be submitted within 14 days of purchase.
Points are awarded only for eligible items (exclusions include gift cards, alcohol, and restricted products).
Unclear or incomplete submissions may be delayed or declined.
Repeated failure to present your loyalty details in-store may affect eligibility for manual adjustments.
Tip for easier earning
Always keep your Encore Loyalty digital card ready in the Brown Thomas App for instant scanning at checkout.