How to Contact Us – Brown Thomas

If you find yourself in need of assistance regarding your order, have any questions, or require support, our dedicated team is here to provide the help you need. We understand that every customer has different preferences for communication, which is why we offer a variety of options for you to reach out to us.

Simply select the method that works best for you, and we will be happy to assist.

1. Live Chat Widget – Fastest Response

For those who require immediate assistance, our Live Chat widget is the ideal solution. This feature allows you to connect with a member of our support team in real-time, ensuring that your queries are addressed as quickly as possible.

To initiate a chat, simply click on the “Chat with us?” button located in the bottom right corner of your screen. This will open the chat interface where you can type your questions or concerns.
Our Live Chat service is available every day of the week, from 10AM to 6PM, so you can get the support you need at your convenience.

2. Email Us

If you would rather communicate via email, we have an online form that you can fill out to send us your inquiries. This method is perfect for those who prefer to outline their questions in detail.

Complete our Webform here to send us your message.
Once we receive your email, we will prioritise it and respond as soon as possible to provide you with the information or support you require.

3. Speak to Someone in Our Stores

For those who prefer face-to-face interaction or have queries that are best resolved in person, you can visit one of our stores. Our staff are ready to assist you with any questions you may have.

To speak with someone directly, you can call us at any of the below stores.

Grafton Street 01 6056666
Dundrum 01 2969600
Cork 021 4805555
Limerick 061 417222
Galway 091 565254
Arnotts 01 8050400
BT2 Blanchardstown 01 6056666

This will connect you with a team member who can assist you with your needs.

4. Speak to Our Online Customer Service Team

If you have questions specifically about online orders or other general inquiries, our online customer service team is here to help.

You can reach our online team by calling 0818 303062. Our representatives are ready to provide you with the support you need regarding your online shopping experience.