1. Brown Thomas
  2. Frequently Asked Questions
  3. Gift Card
  4. Managing a Gift Card

Can I get a refund for a Gift Card?

If you’re asking “Can I get a refund for a Brown Thomas Gift Card?”, the answer depends on how the card was purchased. In most cases, Gift Cards are non-refundable, but online orders are subject to statutory cancellation rights.

Refunds for in-store Gift Card purchases

  • Gift Cards purchased in-store are final sale.

  • They cannot be refunded, exchanged, or redeemed for cash.

Refunds for online Gift Card purchases

  • If you purchased a Gift Card online, you may request a refund under your statutory rights.

  • You must submit a written cancellation request within 14 days of receiving the Gift Card.

  • Refunds are issued to the original payment method once the unused Gift Card has been verified.

Important information

  • Brown Thomas Gift Cards never expire.

  • We recommend holding onto your Gift Card securely until it is fully redeemed.

  • Gift Cards remain valid for full or partial payment in Brown Thomas, Arnotts, and BT2 stores, as well as online at brownthomas.com or arnotts.ie.

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