What should I do if my Gift Card is lost or stolen?

If you’re asking “What should I do if my Brown Thomas Gift Card is lost or stolen?”, here’s what you need to know about replacement options and security.

Reporting a lost or stolen Gift Card

• Contact our Customer Service team through the Live Chat widget as soon as possible.

• Provide any supporting details you have, such as your receipt, order number, or Gift Card details.

Replacement process

• If the card still has a balance and has not been used, we may be able to transfer the funds to a new Gift Card.

• In some cases, the original purchaser may need to confirm proof of ownership.

• E-Gift Cards can often be retrieved from the original purchase email — check your inbox and spam folder.

Important information

• Gift Cards should be treated like cash. If the balance has already been spent before you report the loss, we will not be able to replace it.

• Physical Gift Cards cannot be replaced without proof of purchase and verification of the remaining balance.

• Always retain your Gift Card securely until the balance has been fully redeemed.