Can I return an item purchased with a Gift Card? – Brown Thomas

If you’re asking “Can I return an item purchased with a Brown Thomas Gift Card?”, the answer is yes — items bought with a Gift Card can be returned in line with our Returns & Exchanges Policy. Refunds will always be credited back to the same Gift Card.

Returning an item purchased with a Gift Card

In-store purchases: Refunds will be processed back onto the same Gift Card used at the time of purchase. If you no longer have the card, let our team know — we may be able to issue a replacement once ownership is verified.
Online purchases: Refunds are credited back to the Gift Card originally used. If the Gift Card is lost, contact our Customer Service team via the Live Chat widget. You may need to provide proof of purchase or your order confirmation.

Important information

Brown Thomas Gift Cards do not expire — any refunded balance will remain valid for future use.
Always retain your Gift Card until you are certain you won’t be returning an item, as refunds are processed back to the same card.
If ownership of the original Gift Card cannot be confirmed, a refund may not be possible.