How will I receive my refund if I paid with a Gift Card?

If you are wondering “How will I receive my refund if I paid with a Brown Thomas Gift Card?”, refunds are always returned to the original Gift Card used at the time of purchase. This applies to both online and in-store orders.

Refunds for in-store purchases

• Refunds are processed back to the same Gift Card you presented when paying.

• If you no longer have the Gift Card, let our team know — we may be able to reissue a replacement once ownership is verified.

Refunds for online purchases

• Refunds are automatically credited to the Gift Card originally used for your order.

• If the card has been lost, please contact our Customer Service team via the Live Chat widget. You may be asked to provide proof of purchase or your order details before a replacement card is issued.

Important information

• Brown Thomas Gift Cards never expire, so any refunded balance will remain valid until fully redeemed.

• Always keep your Gift Card until you are certain you won’t be returning an item, as refunds are credited back to that card.

• If ownership of the Gift Card cannot be verified, a refund may not be possible.