1. Brown Thomas
  2. Frequently Asked Questions
  3. My Order
  4. Delivery Issues

My order arrived while I was out — what are my delivery options?

A frequent question is, “What are my delivery options if my Brown Thomas order arrived while I was out?” If you miss a delivery, our couriers usually provide ways to rearrange or collect your parcel.

Step 1: Check for a missed delivery note

  • You should receive a delivery slip, SMS, or email confirming that a delivery attempt was made.

  • This will usually include instructions for redelivery or collection.

Step 2: Follow courier instructions

An Post (Republic of Ireland):

  • Visit anpost.com and use the Track & Trace tool with your tracking number.

  • Options may include redelivery or collection from your local An Post Delivery Service Unit.

DPD (Republic of Ireland & Northern Ireland):

  • Visit dpd.ie and enter your tracking number.

  • You may rearrange delivery or collect from a DPD Pickup Point.

DHL (Luxury Boutique orders):

  • Visit dhl.com and enter your tracking number.

  • Depending on the item, you may be able to reschedule delivery or collect from a DHL Service Point.

Step 3: Still need help?

  • Check your dispatch confirmation email to confirm which courier is delivering your order.

  • If your options are unclear, or if tracking has not updated, contact us via the Live Chat widget in the bottom right corner.

19732525263644