My order arrived while I was out — what are my delivery options? – Brown Thomas

If you missed your delivery, don’t worry. Our delivery partners usually offer a few ways to rearrange or collect your parcel. This article explains what to do next depending on which courier is delivering your order.

Step 1: Check for a missed delivery note

You should receive a delivery slip or email letting you know the attempt was made
It may include options for rescheduling or collecting your parcel

Step 2: Follow your courier’s next steps

An Post (Republic of Ireland)

Visit anpost.com and go to the Track & Trace section
Use your tracking number to view redelivery or collection options
You may be able to collect your parcel from a local An Post Delivery Service Unit

DPD (Republic of Ireland & Northern Ireland)

Visit dpd.ie and enter your tracking number
You can rearrange delivery or choose to collect your parcel from a DPD Pickup Point

DHL (Luxury Boutique Orders)

Visit dhl.com and enter your tracking number for options
Depending on the item and location, you may be able to schedule a new delivery time or collect from a DHL service point

Still need help?

If you're unsure who your delivery partner is, you can find this information in your dispatch confirmation email. If your delivery options aren’t clear or the tracking hasn’t updated, contact us via the Live Chat widget in the bottom right corner or WhatsApp and we’ll assist you.