1. Brown Thomas
  2. Frequently Asked Questions
  3. My Order
  4. Delivery Issues

How long should I wait before reporting a delivery issue?

Customers often ask, “How long should I wait before reporting a delivery issue with my Brown Thomas order?” In many cases, short delays resolve themselves, so we recommend waiting until the expected delivery window has passed before contacting us.

Delivery timeframes to expect

Republic of Ireland (ROI):

  • Standard Delivery → up to 5 working days with An Post.

  • Premium Express → 1–3 business days with DPD.

  • Same Day  → evening delivery with Wheels We Deliver.

  • Nominated Day → selected date (up to 28 days in advance) with Wheels We Deliver.

Northern Ireland (NI):

  • Standard Delivery → up to 5 working days with DPD.

  • Express Delivery → 1–3 business days with DPD.

Click & Collect:

  • Ready within 3–5 working days.

  • A ‘Ready for Collection’ email will confirm when your order is available.

When to contact Customer Service

Please wait until:

  • The full delivery timeframe has passed plus an additional 1–2 days.

  • You have checked the tracking information for all parcels.

  • You have confirmed with others at your address or building, and checked any safe places.

Still haven’t received your order?

If the above checks are complete and your order has not arrived:

  • Contact us via the Live Chat widget in the bottom right corner.

  • Have your order number and any tracking details ready so we can investigate promptly.

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