How long should I wait before reporting a delivery issue?

If your order hasn’t arrived yet, we understand the frustration — but in many cases, a short delay resolves itself. Here’s how long to wait based on your delivery type, and when it’s time to get in touch.

Delivery timeframes to expect

Republic of Ireland (ROI):

Standard Delivery: 5 working days with An Post
Premium Express: 1–3 business days with DPD
Same Day (Dublin only): Evening delivery slot with Wheels We Deliver
Nominated Day (Dublin only): Chosen date up to 28 days in advance with Wheels We Deliver

Northern Ireland (NI):

Standard or Express Delivery: 5 working days (Standard) or 1–3 business days (Express) with DPD

Click & Collect:

Orders are typically ready within 3–5 working days
You'll receive a ‘Ready for Collection’ email when it’s available

When should I contact customer service?

Please wait until:

The full delivery timeframe has passed plus an additional 1–2 days
You’ve checked tracking information for all parcels (some orders arrive in multiple deliveries)
You’ve confirmed with others at your address or building, and checked safe places

Still haven’t received your order?

Once you've waited the recommended time:

Reach out via the Live Chat widget in the bottom right corner or on WhatsApp
Have your order number and any relevant tracking details ready

We’ll investigate the issue and get back to you with next steps.