I received the wrong item – what should I do?

We’re sorry to hear your order wasn’t quite right. If you received the wrong item, we’ll make it right as quickly as possible. Please check whether your order was sent in more than one parcel, and if the item is genuinely incorrect, we’ll guide you through returning it and getting a replacement or refund.

1. Check if your order was split into multiple parcels

Some items are dispatched separately from different locations. Before reporting a wrong item, please:

• Review your shipping confirmation emails

• Look for multiple tracking links

• Check if your missing or correct item is still in transit

2. If it’s definitely the wrong item

Please contact us via the Live Chat widget in the bottom right corner or on WhatsApp. We’ll ask you to provide:

• Your order number

• A brief description of the item received

• A photo of the incorrect item, including any tags or barcode on the packaging

This helps us determine what went wrong and resolve it faster.

3. What happens next

Once confirmed, we’ll offer one of the following:

• A replacement (if stock is available)

• A refund (if the item is out of stock)

We’ll provide a return label if needed and keep you updated until everything is sorted.