My product might be faulty – how do I report this?

If your product isn’t working as expected, we’re here to help. Please review the steps below to confirm whether the item is potentially faulty and how to report it for inspection.

1. Check the product setup and usage

Before reporting an issue, please make sure:

• The product has been set up or assembled according to the instructions

• All required parts (batteries, attachments, etc.) are installed correctly

• Any built-in safety or lock features are not activated

2. Inspect the item and gather supporting details

Take a few moments to:

• Look for any visible issues (e.g. unusual noise, no power, incorrect function)

• Take photos or a short video showing the issue, if possible

• Keep any packaging and labels (these may be required for assessment)

3. Contact us for support

Reach out via the Live Chat widget in the bottom right corner or on WhatsApp. Include:

• Your order number

• A description of the issue

• Any photos or videos you’ve taken

Our team will guide you through the next steps.

4. What happens next

All potentially faulty items must be assessed by our team. Once we’ve reviewed the details, we’ll advise on the resolution. This may include:

• Guidance on setup or troubleshooting

• An offer to inspect, replace, or refund the item, depending on the outcome and availability