My item arrived damaged – how can I report this?

We’re sorry your item didn’t arrive in perfect condition. If your product or its packaging appears damaged, we’ll help resolve the issue quickly. Please follow the steps below to report the damage and request a replacement or refund.

1. Check and document the damage

When your order arrives, please inspect it straight away. If you notice any damage:

• Take clear photos of the item, any damaged parts, and the outer packaging

• Include an image of the barcode or label on the packaging if possible

• Keep all packaging until we’ve confirmed the next steps

2. Contact us to report the issue

Reach out via the Live Chat widget in the bottom right corner or through WhatsApp. Please include:

• Your order number

• A description of the damage

• The photos mentioned above

This helps us assess the situation and act quickly.

3. What happens next

We’ll review your report and offer a suitable resolution, which may include:

• A replacement item, if available

• A refund, if the item cannot be replaced

Our team will let you know if the item needs to be returned and will provide a return label if required.