What happens if my Gift Card balance looks incorrect?
If you are asking “Why does my Brown Thomas Gift Card balance look wrong?”, there are several common reasons this can happen. This guide explains the most likely causes and what to do if your balance still looks incorrect.
Common reasons for a balance discrepancy
Recent transactions: If you’ve just used your Gift Card, it may take a few minutes for the balance to update, especially after online purchases.
Partial use: If you used your Gift Card for part of a payment, the remaining balance is still stored on the same card.
Multiple Gift Cards: Check you are entering the correct card number, as each Gift Card holds its own balance.
Failed transactions: If an online payment attempt failed, the balance may be temporarily frozen for security. This usually clears within 24–36 hours.
How to check your Gift Card balance
Online:
Log into your account at brownthomas.com or arnotts.ie.
Add an item to your basket and proceed to checkout.
Under Secure Payment, select Use a Gift Card and enter your card number.
Select Check Balance to view your available amount.
In-store:
Present your Gift Card at any till in Brown Thomas, Arnotts, or BT2 and a team member will confirm the balance.
What to do if the balance still looks incorrect
If you have checked the above and your balance still does not look right, contact our Customer Service team via the Live Chat widget for support. Please keep your Gift Card details handy so we can investigate.