Can I change my delivery method after ordering?

A common question is, “Can I change my delivery method after ordering?” Once your Brown Thomas order is confirmed, the delivery method (such as Standard, Express, or Same Day) cannot be updated, as the fulfilment process begins immediately. The only possible option is to cancel the order if it has not yet been dispatched, then place a new order with your preferred delivery option.

What you can do

1. Try to cancel the order

• If your order has not yet been dispatched, we may be able to cancel it.

• Contact us quickly through the Live Chat widget in the bottom right corner.

• Provide your order number for faster support.

• If successful, you will receive a cancellation confirmation email, after which you can place a new order with the delivery method you prefer.

2. If your order has already been dispatched

• The delivery method cannot be changed once your parcel is on the way.

• You can monitor progress using your courier’s tracking link provided in your dispatch email.

• Some couriers may allow rescheduling or alternative delivery arrangements once the parcel has entered their network.