Can I choose a delivery date or add delivery instructions? – Brown Thomas

Many customers ask, “Can I choose a delivery date or add delivery instructions to my order?” Once your Brown Thomas order is confirmed, we cannot manually adjust delivery preferences. However, depending on the delivery service selected at checkout, you may still have options available through the courier after dispatch.

What you can do

1. At checkout

Same Day Delivery (Select Locations Only) and Nominated Day Delivery (Select Locations Only) allow you to select your preferred delivery date and time when placing the order.
These options must be chosen at checkout, as we cannot add or change them later.

2. After dispatch: manage via courier

Once your order has been dispatched, you’ll receive a dispatch confirmation email with a tracking link.
Depending on the courier (DPD, An Post, DHL), you may be able to:
- Choose a new delivery date.
- Add safe place instructions.
- Redirect to a collection point.

Need help?

If you are unsure which courier is handling your order, check your dispatch confirmation email. For further support, contact us via the Live Chat widget in the bottom right corner.