Why are my Encore Loyalty points missing or incorrect?

If your Encore Loyalty points balance appears lower than expected, there may be a valid reason. Points are awarded on qualifying purchases only and may take time to appear in your account.

Common reasons include:

• Processing time:

  • Online and promotional points may take up to 7 days.

  • Birthday points can take up to 30 days.

• Returned items:

  • Points earned from any item that was later returned will be removed.

• Non-qualifying purchases:

  • Items such as gift cards and alcohol do not earn points.

• Points expiry:

  • Points expire on 30 September of the year following when they were earned.

If you’ve reviewed these and still have concerns, please contact our Customer Service team via Live Chat or WhatsApp with your order details.