When do my Encore Loyalty points expire?

If you’re asking “When do my Encore Loyalty points expire?”, the answer is that points are valid only for a limited period. Points earned in any calendar year will expire on 30 September of the following year.

Examples of expiry dates

Points earned between 1 January 2023 – 31 December 2023 will expire on 30 September 2024.
Points earned between 1 January 2024 – 31 December 2024 will expire on 30 September 2025.

How to check your points balance and expiry

You can view your current points balance and expiry details:

In the Brown Thomas App under My Loyalty
Online in the My Loyalty section of your account
In-store at any till with the assistance of a team member

Important to know

Once expired, points cannot be reinstated.
We recommend redeeming your points well before the deadline to avoid disappointment.