How long will my refund take to process?

If you are asking “How long does a Brown Thomas refund take?”, the answer depends on whether you returned your purchase by post or in-store, and on your original payment method. Refunds are always processed back to the same method of payment once your return is received and checked.

Online order refunds

1. Delivery time for your return

   • Postal returns via An Post or DPD can take up to 14 days to reach us.

   • Always retain proof of postage and your tracking number.

2. Processing time once received

   • Returns are usually processed within 3 working days of arrival.

   • You will receive a confirmation email once your refund is issued.

3. When the refund appears in your account

   • Card refunds: 3–5 working days after processing, depending on your bank.

   • Gift card refunds: Credited back to the original card (reissued if lost).

   • Loyalty points: Reapplied to your Encore Loyalty account.

   • Split payments: Refunded proportionally to each payment method used.

In-store refunds

1. Refunds at the till

   • If your item is eligible, the refund is processed immediately in-store.

2. Timescales by method

   • Card refunds: 3–5 working days to appear in your account.

   • Gift card refunds: Returned to the same card.

   • Loyalty points: Credited back to your Encore Loyalty account.