How will I receive my refund?

If you are wondering “How will I receive my refund from Brown Thomas?”, the method depends on how you originally paid. Refunds are always returned to the original payment method used at checkout, whether you purchased in-store or online.

Refunds to cards

• Credit and debit card refunds are credited back to the same card.

• Once processed, it may take 3–5 working days for the funds to appear in your account, depending on your bank.

Refunds to gift cards

• Purchases paid with a Brown Thomas Gift Card are refunded to the same card.

• If you no longer have the card, Customer Service may be able to reissue the balance once ownership is confirmed.

Refunds to Encore Loyalty points

• If Encore Loyalty points were used, these will be re-applied to your loyalty account.

• Points are subject to the same expiry rules as your original points.

Split payment refunds

• If you paid with more than one method (e.g. part card, part gift card), the refund will be split in the same way.

  • Card portion refunded back to your card.

  • Gift card portion refunded back to your gift card.

  • Loyalty points refunded to your Encore Loyalty account.

PayPal refunds (if applicable)

• If you paid with PayPal, the refund will return to your PayPal account.

• Processing times may vary depending on PayPal’s policies.