Why do I see a pending pre-authorisation on my card?

If you’re asking “Why do I see a pending payment or pre-authorisation on my card?”, this is a temporary hold placed by your bank when you place an order. It is not an actual charge and will either be captured when your order is dispatched or released if your order cannot be completed.

What is a pre-authorisation?

• A pre-authorisation is a temporary hold on funds by your bank.

• It confirms your card is valid and that sufficient funds are available.

• The amount is not withdrawn until your order is dispatched.

When will the hold be released?

• If your order is fulfilled, the hold becomes the payment charge.

• If your order is cancelled or cannot be fulfilled, the hold will be released automatically.

• Depending on your bank, it may take 3–7 working days for the pending transaction to clear.

What should I do if the hold remains?

• Check with your bank or card provider if the pending transaction does not clear after 7 days.

• If you need further assistance, contact our Customer Service team using the Live Chat widget in the bottom right corner of our website.