What services are available in Brown Thomas stores?
Discover the range of services available in Brown Thomas stores, from personal shopping and beauty consultations to alterations, loyalty assistance, and more. Whether you are planning for a special occasion or enhancing your everyday, these services are designed to elevate your in-store experience.
In-Store Services at Brown Thomas
Personal Shopping
Available by appointment in most locations.
Tailored styling advice, occasion dressing, wardrobe building, and gifting support.
A complimentary service with no obligation to purchase.
Beauty Services
Skincare consultations, make-up applications, fragrance discovery, and seasonal events.
Some appointments may be redeemable against purchase — ask in-store for details.
Select stores include beauty lounges and treatment rooms for advanced skincare and aesthetics.
Alterations & Tailoring
Complimentary alterations on select purchases.
Tailoring advice available for items purchased in-store or online.
Timeframes vary by garment type and store location.
Gift Wrapping
Signature Brown Thomas gift wrapping available at point of purchase.
Options include reusable gift bags and luxury wrap, depending on the product.
A charge may apply depending on the option selected.
Dining & Refreshments
Cafés and dining spaces in select stores.
Walk-in service; arrive early during peak times to avoid waiting.
Menus and service hours are displayed in-store or available from the team.
Encore Loyalty Assistance
Register, check your balance, or update details at any till point.
Assistance available for missing points, redemption, or digital card setup.
Click & Collect
Collection points located in all stores.
Support also available for returns and other order queries.
Accessibility Support
Accessible entrances, lifts, and fitting rooms are available.
If you require additional assistance, please speak to a team member upon arrival.