Where can I collect Click & Collect orders in‑store?
Experience the convenience of Click & Collect at our Brown Thomas stores. This article explains exactly where and how to pick up your Click & Collect order, helping customers who search for terms like “collect my Click & Collect order” or “Click & Collect pickup location”.
Where to collect your Click & Collect order
When your order is ready, you’ll receive a "Ready for Collection" email with details of the store and pick‑up point.
In‑store collection points are available at every Brown Thomas location.
On arrival, look for Click & Collect signage or ask any team member for directions.
What to bring when collecting
Your Ready for Collection email (printed or on your phone)
Valid photo ID (passport, driving licence, or national ID)
If someone else is collecting for you:
A copy of the Ready for Collection email
Their own photo ID
Proof of your address (e.g. utility bill)
Collection timeframe
Orders are held in-store for 7 days after your "Ready for Collection" email date.
Uncollected orders may be returned to stock and refunded to your original payment method.
Can someone else collect for me?
Yes – as long as they have all required documents and ID listed above.