How do I cancel my order?

Many customers ask, “How do I cancel my order with Brown Thomas?” Orders begin processing immediately after they are placed, so cancellation is only possible if the order has not yet reached a certain stage in our fulfilment system.

Can I cancel my order?

• You can request cancellation if your order has not progressed too far in our fulfilment process.

• Once the order reaches a later stage, it can no longer be stopped — even if it has not yet been dispatched.

How to request a cancellation

1. Contact us immediately using the Live Chat widget in the bottom right corner.

2. Provide your order number so we can locate your order quickly.

3. We’ll check the status and confirm whether cancellation is still possible.

What if my order cannot be cancelled?

• If your order is too far along in fulfilment, it will be delivered as normal.

• You may then return the item using our standard returns process.

• Customer Service will provide a returns label at the time we confirm cancellation is no longer possible.