When will I receive my refund after cancellation?

A common question is, “When will I receive my refund after cancelling a Brown Thomas order?” Refunds are always returned to your original payment method and typically appear within a few business days once cancellation is confirmed.

Refund processing times

• Once your cancellation is confirmed, we begin processing your refund immediately.

• Most refunds appear within 3–5 business days, though this may vary by bank or payment provider.

• Refunds may take slightly longer during peak periods.

Where your refund goes

• Card payments → refunded to the same credit or debit card.

• Gift card payments → refunded back to the original Gift Card.

• Encore Loyalty credit → re-applied to your loyalty account.

Important to know

• Always keep your Gift Card until the refund has been received, as the balance will be reloaded onto that card number.

• If it has been more than 7 business days since your cancellation confirmation and you have not received your refund, contact us via the Live Chat widget in the bottom right corner.