Why was my order not fulfilled?

You may be asking, “Why was my Brown Thomas order not fulfilled after I received a confirmation email?” While we make every effort to complete all purchases, there are rare occasions where an item or order cannot be processed. This guide explains the most common reasons and what happens next.

Common reasons an order is not fulfilled

Your order (or part of it) may not be fulfilled due to:

• The item becoming unavailable due to stock error or demand surge.

• Payment not being processed or failing security validation.

• A technical or system error at the time of ordering.

• Incorrect pricing or product information.

• Failure to meet eligibility criteria, including legal restrictions.

What happens next

• Remaining items in your order (if applicable) will still be delivered.

• Refunds are automatically issued for any item(s) not fulfilled.

• You will receive an email confirming which item(s) could not be processed.