I can’t reset my password – what should I do?
If you’re asking “Why can’t I reset my Encore Loyalty password?” or “What should I do if the password reset isn’t working?”, there are several steps you can try before reaching out for support. Your password is essential for logging in securely and accessing your loyalty benefits.
Steps to reset your password
Check your inbox
After requesting a reset, allow a few minutes for the email to arrive.
Look in your junk or spam folder if you don’t see it.
Confirm your email address
Make sure you’re entering the same email address registered to your Encore Loyalty account.
Request a new link
If you don’t receive the reset email, try again from the login page by selecting Forgot Password.
Reset links expire after a short time, so you may need to generate a new one.
Review your email security settings
Sometimes strict filters can block reset emails. Check your email provider’s settings if you still haven’t received the link.
Still unable to reset?
If you cannot reset your password after following these steps, please contact our Customer Service team via the Live Chat widget on our website. We can assist with troubleshooting or reset your account manually if required.