How do I update my email address?

If you’re wondering “How do I update my email address on my Encore Loyalty account?”, you can do this quickly through the Brown Thomas App. Your email is important for receiving loyalty updates, balance notifications, and account security alerts.

Update your email in the Brown Thomas App

1. Open the Brown Thomas App.

2. Go to Account and select My Details.

3. Enter your new email address and save your changes.

Important to know

• Please ensure your new email address is valid and accessible, as it will be used for all account communications.

• If you experience any difficulty updating your email address, contact our Customer Service team using the Live Chat widget in the bottom right corner of our website.