How do I close my account?
If you’re asking “How do I close my Encore Loyalty account?”, it’s important to understand what happens before submitting your request. Closing your account is permanent and any unused points will be lost.
What happens when you close your account
Your Encore Loyalty points balance will be cancelled and cannot be reinstated.
Your loyalty history and benefits will no longer be accessible.
All personal information linked to your account will be deleted in line with our Privacy Policy.
How to request account closure
Before we can proceed with closing your account, our Customer Service team needs to verify your identity and you will need to provide the following information:
- Full name
- Email address linked to your account
- Phone number
- First line of your address
- Date of birth
Once this information has been received and verified, we will proceed with your account closure request and confirm when the process is complete.
Before you decide
If you’re considering closing your account because of an issue, we recommend contacting our Customer Service team. In many cases, we can resolve your concern without needing to delete your account.