How do I close my account?
If you’re asking “How do I close my Encore Loyalty account?”, it’s important to understand what happens before submitting your request. Closing your account is permanent and any unused points will be lost.
What happens when you close your account
Your Encore Loyalty points balance will be cancelled and cannot be reinstated.
Your loyalty history and benefits will no longer be accessible.
All personal information linked to your account will be deleted in line with our Privacy Policy.
How to request account closure
Complete the online request form here: Submit Request. https://help.brownthomas.com/hc/en-ie/requests/new?ticket_form_id=8828814964252
Our team may contact you to verify your identity for security purposes.
Once confirmed, your account will be permanently closed.
Before you decide
If you’re considering closing your account because of an issue, we recommend contacting our Customer Service team via the Live Chat widget. In many cases, we can resolve your concern without needing to delete your account.