How do I request a refund?

If you are asking “How do I request a refund from Brown Thomas?”, the process depends on whether your purchase was made online or in-store. Refunds are available for eligible items that meet our Returns & Exchanges Policy, and all refunds are issued back to the original payment method.

Requesting a refund for an online purchase

1. Prepare your item

   • Ensure it is unused, in original packaging, with tags attached, and in a saleable condition.

2. Complete the returns form

   • Use the form included with your delivery and mark the item(s) you wish to return.

3. Return your item

   • By post: Arrange your return via An Post Returns (Republic of Ireland) or DPD Returns (Northern Ireland). A fee of €4.95/£4.95 applies, paid directly to the carrier.

   • In-store: Bring your dispatch invoice and order confirmation email to any Brown Thomas store (note: exclusions apply for certain luxury brands).

4. Confirmation of refund

   • Once your return has been received and processed (allow up to 14 days), you will receive a refund confirmation email.

Requesting a refund for an in-store purchase

1. Return the item in person

   • Bring the product and the original receipt to any Brown Thomas store.

   • Full-priced items: Refund available within 14 days of purchase.

   • Reduced-price items: Eligible for exchange only within 14 days; no refunds available.

2. Refund processing

   • Refunds will be issued to the original payment method.

   • Please allow 3–5 business days for the refund to appear, depending on your bank.