1. Brown Thomas
  2. Frequently Asked Questions
  3. Refunds & Returns
  4. Returning an Order

How do I return my order?

Returning your order to Brown Thomas is straightforward. This article explains the available return options depending on how you made your purchase and your location.

Returning an Online Order

You can return online purchases either by post or in-store, depending on your preference:

Republic of Ireland

  • Postal Return with An Post:

    • Complete the Returns Form included with your order, indicating which items you are returning and why.

    • Pack your items securely in their original packaging.

    • Visit An Post Returns and select 'Brown Thomas' or 'Brown Thomas Electrical' (for electrical items).

    • You can either print a returns label if dropping off at a post office or schedule a collection, where the label will be provided at pick-up.

    • A postage fee of €4.95 will apply, paid directly to the carrier.

    • Retain your proof of postage and tracking number until your refund is confirmed.

  • Return to Store:

    • You may return most online purchases to a Brown Thomas store within 21 days of receiving your order.

    • Bring your dispatch invoice and order confirmation email.

    • Items must be unused, in original packaging, and in a saleable condition.

    • Brand exclusions apply (e.g., Bottega Veneta, Christian Louboutin, Saint Laurent, Prada, Jimmy Choo).

Northern Ireland

  • Postal Return with DPD:

    • Complete the Returns Form provided with your order.

    • Pack your items securely.

    • Visit DPD Returns, select 'Brown Thomas' or 'Brown Thomas Electrical' as appropriate, and print your label.

    • Drop your parcel at a local DPD location.

    • A postage fee of £4.95 will apply, paid directly to the carrier.

    • Keep your proof of postage and tracking details.

Outside the Island of Ireland

  • You are responsible for arranging your own return shipping, including all costs and risks involved.

  • Please pack the item securely and retain your tracking information.

Important Information

  • Non-Returnable Items: Certain items are excluded from return, including unsealed beauty products, opened intimates, personalised items, gift cards, and more.

  • Proof of Postage: Always retain proof of postage and tracking when returning items by post.

  • Refunds: Refunds are processed to the original payment method once the return is received and assessed.

 

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