Can I return an online purchase in-store?

If you’re wondering, “Can I return a Brown Thomas online order in-store?” the answer is yes. Online purchases can be returned to any Brown Thomas store within 21 days of receiving your order, provided items meet our returns criteria.

How to return an online purchase in-store

• Bring your dispatch invoice and order confirmation email with you.

• Ensure the items are unused, in their original packaging, and in a saleable condition with all tags attached.

• Visit the Customer Services or designated returns desk in-store, where our team will process your return.

Important brand exclusions

Certain brands have specific return requirements and must be returned only to Brown Thomas Dublin, Grafton Street. These include, but are not limited to:

• Bottega Veneta

• Christian Louboutin

• Saint Laurent

• Prada (bags and accessories)

• Jimmy Choo (shoes and accessories)

Non-returnable items

Some items cannot be returned, even if purchased online. These include:

• Personalised or made-to-order items

• Opened beauty or hygiene products

• Intimates, lingerie, swimwear, hosiery, and shapewear

• Bedding such as duvets, sheets, or pillows

• Food items and hampers

• Earrings and pierced jewellery

• Gift cards

• Seasonal items such as Christmas decorations and trees

• Paper carrier bags

Key reminders

• An original dispatch invoice is required. Without it, we may be unable to process your return.

• Brown Thomas is not responsible for items until they have been received back in-store.

• Refunds are issued to the original payment method used at checkout.